Customer Support Manager, AI-Driven Ops Leader

Social Leverage LLC; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited vacation policy

Company-paid medical, dental, and vision plans

Participation in company equity plan

Job summary

Social Leverage LLC is looking for a Manager, Customer Support to lead their front-line help desk team. You will ensure studios receive quick and effective support, manage operations, and drive AI integration to enhance customer experiences.

This role requires a hands-on leader who is excited about optimizing support workflows and fostering a high-performing, customer-centric environment.

Qualifications

• 3+ years in customer support or CX roles at a SaaS company.
• 2+ years leading customer-facing teams, ideally in a help desk or technical support capacity.
• Demonstrated experience implementing or managing AI-powered support tools.

Responsibilities

• Manage and coach a team of front-line support specialists.
• Own support desk operations with a focus on responsiveness, accuracy, and empathy.
• Set and track team goals tied to customer satisfaction and resolution speed.

Skills

Customer Support

Data Analysis

Empathy

HubSpot

Operational Excellence

Performance Metric

Process Improvements

Team Leadership

Tools

HubSpot

Job description

Social Leverage LLC is looking for a Manager, Customer Support to lead their front-line help desk team. You will ensure studios receive quick and effective support, manage operations, and drive AI integration to enhance customer experiences.

This role requires a hands-on leader who is excited about optimizing support workflows and fostering a high-performing, customer-centric environment.