AI-Driven Customer Success Manager

DIGIDECK; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

DIGIDECK in New York is hiring a Customer Experience & Response specialist to help our growing customer base. You will draft responses, summarize threads, cluster recurring issues, and turn resolved tickets into reusable knowledge, while owning quality and staying on brand.

You will run onboarding and product trainings, build customer-facing documentation, and coordinate with product, engineering, and design to deliver timely outcomes.

Qualifications

• 3+ years in a customer-facing role in SaaS or similar.

Responsibilities

• Draft responses and summaries to accelerate the support queue.

Skills

AI fluency

Outstanding written communication

Strong project management

Queue discipline

Customer empathy

Comfortable teaching

Documentation experience

Tools

Zendesk

Intercom

Help Scout

Salesforce

HubSpot

Job description

DIGIDECK in New York is hiring a Customer Experience & Response specialist to help our growing customer base. You will draft responses, summarize threads, cluster recurring issues, and turn resolved tickets into reusable knowledge, while owning quality and staying on brand.

You will run onboarding and product trainings, build customer-facing documentation, and coordinate with product, engineering, and design to deliver timely outcomes.