AI-Driven Client Success Manager

Bask Health; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

Bask Health is seeking a passionate Customer Success professional in New York, NY, to enhance customer experiences using their AI-based platform. The ideal candidate will possess over 5 years in a customer-focused role, navigate e-commerce dynamics, and thrive in a startup environment.

Key responsibilities include managing customer relationships, analyzing engagement metrics, and collaborating across teams to drive user adoption. Bask Health offers competitive growth opportunities while pushing innovation in telehealth.

Qualifications

• 5+ years of experience in Customer Success or Client Services.
• Experience managing large customer accounts.
• Ability to communicate effectively in speech and writing.

Responsibilities

• Build strong relationships with customers and manage their lifecycle.
• Work AI-first to enhance customer engagement.
• Analyze engagement metrics and communicate insights.

Skills

Customer Success

Creative problem solving

Communication skills

E-commerce

Project management

Job description

Bask Health is seeking a passionate Customer Success professional in New York, NY, to enhance customer experiences using their AI-based platform. The ideal candidate will possess over 5 years in a customer-focused role, navigate e-commerce dynamics, and thrive in a startup environment.

Key responsibilities include managing customer relationships, analyzing engagement metrics, and collaborating across teams to drive user adoption. Bask Health offers competitive growth opportunities while pushing innovation in telehealth.