Customer Success Leader - Remote + Stock Options

Field Materials AI; United States; À distance; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Stock options

Health benefits

Unlimited PTO

Remote work

Résumé du poste

Field Materials AI is the leading AI platform for construction procurement, AP automation, and inventory management. The company has grown rapidly, driving significant purchase volume and value for customers.

We are seeking a Head of Customer Success to coach and scale a team of six CSMs, implement repeatable onboarding, health monitoring, and renewal processes, and own team OKRs. This is a fully remote US-based role with above-market compensation and stock options.

Qualifications

• Must have proven experience leading a customer success or account management function.
• Ability to design repeatable onboarding, health monitoring, escalations and renewal processes.
• Track record of using data to improve customer outcomes and drive KPIs.

Responsabilités

• Lead and mentor a team of 6 Customer Success Managers, reviewing calls and emails to provide actionable feedback.
• Build and document standard processes for onboarding, QBRs, health checks, escalations and renewals.
• Own team OKRs including onboarding speed, NPS/CSAT, renewal and retention rates.

Connaissances

Team leadership

Process design

Data-driven decision making

Coaching & feedback

Description du poste

Field Materials AI is the leading AI platform for construction procurement, AP automation, and inventory management. The company has grown rapidly, driving significant purchase volume and value for customers.

We are seeking a Head of Customer Success to coach and scale a team of six CSMs, implement repeatable onboarding, health monitoring, and renewal processes, and own team OKRs. This is a fully remote US-based role with above-market compensation and stock options.