Customer Success Intern: Onboard, Support, Grow—Mentorship

Symphony; New York (NY); On-site; USD 37,000 - 47,000; Part time

Benefits offered by this job

Mentorship and guidance from pros

Hands-on CS experience

Networking opportunities

Job summary

Symphony seeks a motivated Customer Success Intern for our University Program, running June to August 2027. You will work with the customer success team to support clients, learn customer-centric strategies, and help grow Symphony's client base.

As an intern, you will shadow onboarding, monitor accounts, gather feedback, and contribute to CS materials, gaining hands-on experience in relationship management and effective communication within a fast-paced tech environment.

Qualifications

• Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
• Strong communication skills, both written and verbal.
• Empathetic and customer-oriented mindset, with a passion for helping others succeed.
• Excellent organizational skills and attention to detail.
• Proficiency in G-Suite, Microsoft Office or similar software.
• Previous customer service or related experience is a plus.
• Ability to work collaboratively in a team environment.

Responsibilities

• Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
• Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
• Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
• Contribute to the creation and updating of Customer Success materials

Skills

Communication

Empathy

Customer-oriented mindset

Attention to detail

Team collaboration

Education

Pursuing degree in Business/Marketing/Communication

Tools

G-Suite

Microsoft Office

Job description

Symphony seeks a motivated Customer Success Intern for our University Program, running June to August 2027. You will work with the customer success team to support clients, learn customer-centric strategies, and help grow Symphony's client base.

As an intern, you will shadow onboarding, monitor accounts, gather feedback, and contribute to CS materials, gaining hands-on experience in relationship management and effective communication within a fast-paced tech environment.