Customer Success & Inside Sales – Packaging Solutions

GOLDEN WEST PACKAGING GROUP LLC; California; On-site; USD 41,000 - 48,000; Full time

Job summary

Golden West Packaging Group LLC in California is seeking a Customer Service Representative to provide inside sales support and manage accounts from inception through delivery. You will coordinate cross-functional projects, respond to inquiries, and collaborate with the sales team to identify new opportunities.

The role requires superb communication, strong organizational skills, and the ability to navigate a fast-paced corrugated manufacturing environment.

Qualifications

• Strong verbal and written communications skills.
• Aptitude for learning quickly in a rapidly changing environment.
• Proven analytical, critical thinking and problem-solving skills.
• Strong interpersonal and relationship building skills.
• Demonstrate sound judgment and decision making.
• Proven ability to effectively manage projects from inception to delivery.
• Strong Microsoft Office and computer skills.
• Detail oriented.
• Ability to work in fast paced environment.
• Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.
• Ability to prioritize accordingly.
• Results orientated and able to work both independently and within a team environment.
• Must be able to commute to and from City of Industry 5 days per week.

Responsibilities

• Provide inside sales support and account management for existing and new customers.
• Coordinate projects from conception through shipping across all departments to ensure customer satisfaction.
• Collaborate with Sales team to mine existing customers for new opportunities.
• Manage purchases for orders (print plates, cutting dies, outside services) and coordinate with Golden West facilities.
• Manage orders from order entry to scheduling, production, and shipping to ensure on-time manufacturing and delivery.
• Maintain inventory accounts and provide forecasts for upcoming product releases.

Skills

Verbal & written communication

Fast learner

Analytical thinking

Interpersonal skills

Judgment & decision making

Project management

Microsoft Office

Detail oriented

Multi-tasking

Prioritization

Teamwork

Commute to City of Industry

Education

B.S./A in business administration or related field

Job description

Golden West Packaging Group LLC in California is seeking a Customer Service Representative to provide inside sales support and manage accounts from inception through delivery. You will coordinate cross-functional projects, respond to inquiries, and collaborate with the sales team to identify new opportunities.

The role requires superb communication, strong organizational skills, and the ability to navigate a fast-paced corrugated manufacturing environment.