Project Manager

Paycom - ATS; California (MO); On-site; USD 85,000 - 95,000; Full time

Job summary

Golden West Packaging Group is seeking a Customer Account Manager to lead and manage customer orders from intake to delivery. You will coordinate with sales, design, procurement, production, and logistics to ensure on-time, in-full fulfillment while maintaining strong customer relationships.

The role requires CRM experience, strong communication, and analytical problem-solving to optimize pricing and process effectiveness.

Qualifications

• Experience leading and managing customer orders in a CRM environment.
• Strong communication and relationship-building with customers and internal teams.
• Analytical mindset with attention to detail and process orientation.
• Collaborative approach to cross-functional projects and conflict resolution.
• Proven ability to manage multiple priorities and deliverables in a deadline-driven environment.

Responsibilities

• Lead and manage customer projects from intake to delivery, coordinating across sales, design, procurement, production, and logistics.
• Serve as primary liaison between internal teams to design, research, make, manage, and process customer orders with focus on satisfaction.
• Resolve customer inquiries or complaints promptly using standard internal guidelines.
• Maintain accurate order data and timely updates in CRM systems to ensure alignment across the organization.
• Proactively oversee orders, inventory, and scheduling to meet on-time, in-full delivery and cost targets.
• Develop strong customer relationships and identify opportunities to improve product performance, quality, or pricing.

Skills

Customer order management

CRM experience

Interpersonal communication

Analytical skills

Project management

Negotiation

Tools

Salesforce

Microsoft Office

Excel

Job description

At Golden West Packaging Group, our people are at the heart of everything we do. We believe that great work happens when employees feel valued, supported, and empowered to grow. As a company built on collaboration, innovation, and continuous improvement, we offer an environment where your ideas matter, your development is prioritized, and your contributions make a real impact. If you’re looking to build a meaningful career with a team that values integrity, accountability, and opportunity, we invite you to explore what it’s like to grow with Golden West Packaging Group.This position is responsible for managing and leading customer accounts by managing the execution of all projects from concept to delivery. This role is the primary liaison between sales, finance, design, procurement, production, order fulfillment, and order deployment teams to design, research, make, manage, and process customer orders with the utmost focus on customer satisfaction. This position embodies the core principles of Golden West: Customer Obsessed, being a Great Team Member and being Operationally ExcellentKey Accountabilities:Collaborate with sales, design, manufacturing, and logistics department teams to plan, oversee, and manage customer projects from intake to delivery including but not limited to scheduling and materials oversight and accessibility.Collaborate with design, pricing, sales, and production teams on customer new product design requests to manage product design details and ensure Company meets or exceeds customer needs and product specifications.Represent the Company to effectively resolve customer inquiries, requests, and/or complaints in a timely manner including use of “Solve by Sundown” guidelines.Promote sales and build strong professional relationships with customers by accurately managing orders from start to finish ensuring accurate, on-time, and in-full production and delivery of packaging products and services.Stay current on industry trends, techniques, and technologies. Self-directed learner and multi-tasker, actively involved in own development through stretch assignments and professional development goals.Partner with and advise design and manufacturing teams regarding customer needs to find creative solutions to improve product performance, quality, and/or cost-effectiveness.Key liaison with the customer to ensure customer information and order updates are communicated in our Sales Force customer management and order filling systems to ensure all internal team members have the most accurate and current information and customer order data.Customarily and regularly exercise discretion and independent sound judgment, solid decision making, and effective interpersonal communication and listening skills regarding general business operations and create and negotiate “win-win” solutions involving any customer issues that may arise.Under general supervision, analyze customer order history and/or customer inventory to proactively oversee customer communication, collaboration, and negotiation with customer representatives on order issue resolutions.California Pay Transparency Disclaimer:This is an Exempt position. The pay range for this position is $85,000 to $95,000. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.Experience:5+ years' experience leading and managing customer orders within a CRM; Sales Force experience preferred.3+ years working with a manufacturing company; paper packaging industry experience a plusRequirements:Detailed oriented with strong work ethicResults-oriented with a customer-first mindsetAnalytical orientation and thorough process, with strong problem-solving skillsCollaborative by nature with proven ability to professionally manage conflict by identifying and negotiating mutually beneficial solutions and resolutionsAdaptable, can quickly adjust and identify appropriate and sound solutions to unexpected situationsExcellent and proven interpersonal relationship-building skillsVendor Management skills, ability to source products through various authorized vendors, proceed with ordering, managing through completion, including tooling, buyouts, dropships, and ink vendorsExcellent organizational skills with the ability to multitaskExceptional written and oral communication skillsPossess an aptitude with numbers and the ability to understand pricing and cost informationPossess knowledge-based skills of machine and facilities capabilities and/or willingness to learnEffective project management skills with the ability to prioritize and effectively align with customer and business needsStrong computer literacy with intermediate skills in Microsoft Office – Outlook, Word, and Excel