Customer Success & Inside Sales Coordinator

Explore-Industries-1; Knoxville (TN); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

PTO & holidays

401(k) match

Medical/Dental/Vision insurance

Life & Disability Insurance

Incentive programs

Job summary

Explore Industries is hiring a Customer Service Coordinator with an inside sales mindset in Knoxville, TN. You will manage customer orders, coordinate delivery, and drive revenue by identifying upsell opportunities within our dealer and customer base.

The role blends operational excellence with sales discipline, serving as the main contact for customers, dealers, and internal teams across the US and Canada. CRM/ERP proficiency and a proactive attitude are essential.

Qualifications

• 1+ years in customer service, inside sales, or account management.
• Proven track record of growing customer/dealer relationships.
• Experience in a high-volume, deadline-driven environment.
• CRM experience preferred (Salesforce or similar).
• MS Office proficiency (Excel, Word, Outlook).
• Experience with ERP systems like Microsoft Business Central or SAP is a plus.

Responsibilities

• Process customer orders and coordinate delivery schedules.
• Serve as liaison between customers, dealers, and internal teams.
• Identify upsell and cross-sell opportunities within existing network.
• Build and maintain long-term client and dealer relationships.
• Coordinate with Accounts Receivable to confirm payments before delivery.
• Manage inventory for consignment or stock customers within schedules.
• Provide timely updates on order status and product information.
• Collaborate with outside sales to hand off qualified opportunities and close sales.
• Stay informed on industry trends and Explore Industries’ full product line.
• Contribute to process improvements to boost customer experience and revenue.

Skills

Sales acumen

Relationship building

Communication

Multi-tasking

Self-motivated

After-hours flexibility

Tools

Salesforce CRM

Microsoft Dynamics 365 Business Central

SAP

Excel

Job description

Explore Industries is hiring a Customer Service Coordinator with an inside sales mindset in Knoxville, TN. You will manage customer orders, coordinate delivery, and drive revenue by identifying upsell opportunities within our dealer and customer base.

The role blends operational excellence with sales discipline, serving as the main contact for customers, dealers, and internal teams across the US and Canada. CRM/ERP proficiency and a proactive attitude are essential.