Entry-Level Customer Success & Operations Coordinator

Technical Response, Inc.; Knoxville (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Technical Response, Inc. is hiring a Customer Success Coordinator in Knoxville, TN. This entry-level role focuses on processing orders, maintaining ERP data, and supporting business operations to deliver excellent customer service.

Recent graduates are encouraged to apply. You will learn purchasing, ERP systems, and cross-functional processes while growing your career with a growing company.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Communications, Marketing, or a related field preferred.
• Equivalent education, relevant experience, or demonstrated ability will also be considered.
• Recent graduates are encouraged to apply; comprehensive training will be provided.

Responsibilities

• Enter customer sales orders accurately into the ERP system.
• Generate customer invoices and assist with order fulfillment.
• Maintain accurate customer and order information.
• Provide timely information to internal teams regarding customer orders.
• Create vendor purchase orders and maintain supporting documentation.
• Perform ERP data entry and record maintenance for data accuracy.
• Maintain organized records to support audit readiness and compliance.
• Collaborate with other departments to improve operating efficiency.

Skills

Organizational skills

Attention to detail

Communication skills

ERP systems

Excel

Microsoft Teams

Time management

Education

Associate's degree

Bachelor's degree

Tools

NetSuite

Excel

Outlook

PowerPoint

Microsoft Teams

Job description

Technical Response, Inc. is hiring a Customer Success Coordinator in Knoxville, TN. This entry-level role focuses on processing orders, maintaining ERP data, and supporting business operations to deliver excellent customer service.

Recent graduates are encouraged to apply. You will learn purchasing, ERP systems, and cross-functional processes while growing your career with a growing company.