Board Game Customer Success Specialist

Game Nerdz; Richardson (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

Dental Insurance

Employee Assistance Program

Employee Discount

Health Insurance

Paid Time Off

Referral program

Vision Insurance

STD/LTD/Critical

Company-paid Life Insurance (full-time

Job summary

Game Nerdz is seeking a Customer Success Representative to assist customers via email, chat, and phone while handling in-store pickups and order questions. The role emphasizes friendly, professional communication and accurate information on pricing and inventory.

The position also involves processing returns according to policies and maintaining a welcoming office/warehouse environment. A bilingual candidate is a plus but not required.

Qualifications

• Must be computer literate with proficiency with Microsoft Windows, Google Suite, various browsers, and work within several applications simultaneously.
• Type at least 45 WPM
• Must possess excellent interpersonal, communication, business writing, and verbal communication skills.
• Proven ability to work independently as well as follow processes and direction.
• Ability to perform detailed work at an efficient pace
• General math skills
• Ability to meet set deadlines
• Strong organizational and prioritization skills

Responsibilities

• Respond to customer inquiries containing order questions, inventory availability, and product information via email, chat, and phone in a prompt, polite and consistently professional manner.
• Greet walk-in customers, pull orders, and manage the in-person pick-up process.
• Utilize the computer operating system to provide pricing and inventory availability information to customers.
• Process product returns (RMA’s) in accordance with company and vendor policies.
• Maintain a positive and friendly attitude towards co-workers, vendors and customers at all times.

Skills

Windows

Google Suite

Typing 45 WPM

Interpersonal skills

Independent worker

Detail-oriented

Time management

Multitasking

Math basics

Job description

Game Nerdz is seeking a Customer Success Representative to assist customers via email, chat, and phone while handling in-store pickups and order questions. The role emphasizes friendly, professional communication and accurate information on pricing and inventory.

The position also involves processing returns according to policies and maintaining a welcoming office/warehouse environment. A bilingual candidate is a plus but not required.