Customer Service Representative - Victor Stanley

PlayCore; Dunkirk (MD); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Excellent benefits package

Paid time off

Health insurance

Vision, dental, life, disability

401(k) plan with employer match after

Résumé du poste

PlayCore, Dunkirk, MD, is seeking a Customer Service Representative to work with Business Development and Inside Business Development teams to grow the customer base and meet sales targets while boosting customer satisfaction.

You will answer product questions, discuss customer needs, and provide pricing, delivery, and warranty information. Strong communication, organization, and detail orientation are required.

Qualifications

• Excellent communication and active listening skills.
• Attention to detail is essential.
• Time management with a strong sense of urgency and motivation.
• Professional demeanor when dealing with customers.

Responsabilités

• Answer customers' questions about products, prices, availability, and uses.
• Discuss needs with customers and explain how products meet them.
• Quote prices and other bid specifications.
• Inform customers of delivery schedules, warranties, or other info.
• Collaborate with colleagues on strategies and marketing info.
• Follow up on orders and quotes.
• Other duties as assigned.

Connaissances

Analytical Decision-Making

Communication

Learning & Development

Planning & Organizing

Professionalism & Integrity

Risk-Taking/Creative Thinking

Teamwork & Relationship-Building

Results Orientation

Formation

Advanced-related degree or high school diploma/equivalent + 2+ years experience

Outils

MS Excel

MS Word

Outlook

Description du poste

Summary

Customer Service Representative will work together with the Business Development and the Inside Business Development teams as well as other staff members to grow the existing customer base, create new customer base and meet or exceed sales expectations while increasing customer satisfaction.

Essential Duties and Responsibilities

• Answer customers' questions about products, prices, availability, and product uses.
• Work with new and existing customers to discuss their needs, and to explain how these needs could be met by specific products.
• Quote prices and other bid specifications.
• Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
• Collaborate with colleagues to exchange information such as business development strategies and marketing information.
• Follow up on orders and quotes.
• Other duties as assigned.

Competencies

• Analytical Decision-Making
• Communication
• Learning & Development
• Planning & Organizing
• Professionalism & Integrity
• Risk-Taking/Creative Thinking
• Teamwork & Relationship-Building
• Results Orientation

Education and/or Experience

• Requires an advance-related degree or a high school diploma/equivalent with over 2 years of work-related experience.
• Must have excellent communication and active listening skills with the ability to deal with others in a professional manner.
• Attention to detail is essential.
• Time management with a strong sense of urgency and motivation required.

Computer Skills

• Demonstrates proficiency with MS Excel, Word, and Outlook.

Benefits

Excellent benefits package. Benefits options include paid time off, 11 paid holidays, health (single and family), vision, dental, life, disability, accident, critical illness, hospital indemnity, identity protection, and pet insurance on the first day of full-time employment. Other options include an education reimbursement, flexible spending account (FSA) and a health savings account (HAS) for eligible employees. A 401(k) plan with employer match available after 60 days of employment.

Equal Employment Opportunity Statement

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.