Customer Success & Growth Specialist - Cross-Sell Focus

Egreenservices; Chula Vista (CA); On-site; USD 82,000 - 117,000; Full time

Job summary

Industrial Advantage Corp in Chula Vista, CA is seeking a Customer Success Specialist to drive cross-selling and sharpen the instinct for what customers want. The role emphasizes relationship building, demos, and proactive renewal negotiations to convert leads into sales opportunities.

You’ll bring storytelling that turns data into decisions, support across teams, and a portfolio-driven approach to customer success work within California regulations.

Qualifications

• Strong rapport-building skills and a genuinely positive presence.
• Experience supporting cross-functional teams in a mid-level capacity.
• Storytelling instincts that turn data into a decision.
• Knowledge of CA-specific regulations relevant to sales marketing work.
• A portfolio that speaks louder than any line on your resume.
• Solid Ticket Management grounding, plus Resilience you can pick up on the fly.

Responsibilities

• Position Industrial Advantage Corp against competitors with clear, differentiated value props
• Run experiments on sales marketing messaging and keep only what converts
• Run point on trade shows and pop-ups throughout CA
• Nurture the slow sales marketing leads until timing flips in our favor
• Sit in on demos and tighten the script after every loss
• Build and nurture relationships with prospects across the Chula Vista, CA market
• Negotiate renewals before the sales marketing contract goes quiet

Skills

Rapport-building

Cross-functional teamwork

Storytelling

CA regulations

Portfolio

Ticket management

Resilience

Job description

Industrial Advantage Corp in Chula Vista, CA is seeking a Customer Success Specialist to drive cross-selling and sharpen the instinct for what customers want. The role emphasizes relationship building, demos, and proactive renewal negotiations to convert leads into sales opportunities.

You’ll bring storytelling that turns data into decisions, support across teams, and a portfolio-driven approach to customer success work within California regulations.