Enterprise Client Success Manager

Payoneer Inc.; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer match

Employee Stock Purchase Plan (ESPP)

Fitness/Wellness reimbursement

Generous PTO and paid holidays

Learning and development opportunities

Flexible work from home schedule

Fun office culture with supportive leadership

Job summary

Join a forward-thinking company as an Enterprise Client Success Manager, where you will lead client relationships and drive growth in a dynamic environment. This role involves collaborating with C-suite executives, utilizing your expertise in consultative selling, and leveraging data-driven insights to support clients' strategic initiatives. You'll be part of a global team that values innovation and inclusivity, working to ensure clients achieve their goals while enjoying a comprehensive benefits package. If you're passionate about client success and looking for a rewarding career, this opportunity is perfect for you.

Qualifications

• 4+ years in client-facing roles within fintech or financial institutions.
• Expert communicator with strong relationship-building skills.

Responsibilities

• Manage client relationships and achieve KPIs for retention and growth.
• Conduct business reviews and develop strategic business plans.

Skills

Client Relationship Management

Consultative Selling

Data Analysis

Cross-functional Collaboration

Problem Solving

Business Planning

Education

Bachelor's Degree

Job description

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

We're looking for a commercially minded self-starting Enterprise Client Success Manager who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.

This role will be based in our New York, NY office.

What you’ll do:

• Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives.
• Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
• Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities.
• Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives.
• Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client.
• Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.
• Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view.
• Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory).
• Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client.

What we’re looking for:

• 4+ years of experience in a client-facing role in payments firm, fintech space, or in a financial institution.
• Ability to work with cross-functional teams including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance.
• Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer.
• Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals.
• Business planning and commercial management skills.
• Proactive, value-based relationship-building skills.
• Data-driven and analytical mindset.
• Successful track records of achieving commercial targets.
• Able to travel to clients.

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA.
• 401K with employer match.
• Employee Stock Purchase Plan (ESPP).
• Fitness/Wellness reimbursement.
• Generous PTO, paid holidays, and parental leave.
• Learning and development opportunities.
• Flexible work from home schedule.
• Fun office culture with supportive leadership.

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [e-mail]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $120,000 - $140,000.

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