Customer Success Specialist — Growth & Client Impact

Catchall Environmental, LLC; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Paid time off

401(k) with employer matching

Quarterly company events

Paid training and room to grow

Job summary

CatchAll Environmental is seeking a Customer Success Specialist to be the primary contact for properties enrolled in our maintenance program. You will focus on retaining and expanding our client base by delivering exceptional service and clear communication.

This role is office-based with onboarding in person and a path to a hybrid schedule as you ramp up. Prior stormwater experience is not required; comprehensive training is provided to help you succeed.

Qualifications

• Experience in customer service, account management, sales, property management, or a related field.
• Experience with a CRM system, ideally HubSpot.
• Experience with Microsoft Office Suite.
• Strong written and verbal communication skills.
• A track record of success in previous roles.
• Bachelor's degree preferred but not required.

Responsibilities

• Be the go-to contact for our maintenance clients and build long-term relationships
• Educate our clients about their stormwater systems and our innovative approach to managing them.
• Keep clients informed about their upcoming service dates
• Review completed work and share the findings with clients; Recommend next steps to keep each client's stormwater system working and compliant
• Partner with our Account Management team on larger projects for your clients
• Keep client records up to date in HubSpot and our service portal
• Take on more as you grow, such as tradeshows, process improvements, and new client development

Skills

Customer service experience

CRM proficiency

MS Office

Written and verbal communication

Track record of success

Education

Bachelor's degree preferred

Tools

HubSpot

Job description

CatchAll Environmental is seeking a Customer Success Specialist to be the primary contact for properties enrolled in our maintenance program. You will focus on retaining and expanding our client base by delivering exceptional service and clear communication.

This role is office-based with onboarding in person and a path to a hybrid schedule as you ramp up. Prior stormwater experience is not required; comprehensive training is provided to help you succeed.