Customer Success Manager — ISP & MDU Deployments

SBA Network Services, LLC; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual RSU awards

401K with company match

Employee Stock Purchase Plan

Health Concierge

PTO & holidays

Tuition reimbursement

Wellness reimbursement

Job summary

SBA Communications seeks a Customer Success Representative to build and maintain strong client relationships, ensuring seamless onboarding for Managed WiFi, DAS, and Fiber deployments. You will coordinate with property owners, construction teams, and ISP partners, acting as the primary contact and escalation point for assigned accounts.

Ideal candidates have 3–5 years in customer success or telecom, excellent communication, and familiarity with CRM tools like Microsoft Dynamics 365.

Qualifications

• 3–5 years of experience in customer success, account management, or client services.
• 3–5 years of experience in the telecommunications industry, with exposure to Multi-Family preferred.
• Excellent verbal and written communication skills with the ability to engage effectively at all levels.

Responsibilities

• Ensure seamless onboarding for Managed WiFi, DAS, and Fiber deployments.
• Coordinate onboarding with property owners, SBA construction teams, and ISP partners.
• Maintain onboarding docs, timelines, and status reports for clarity and accountability.
• Build strong relationships with stakeholders to drive collaboration and satisfaction.
• Serve as primary contact and escalation point for assigned accounts.
• Advocate for customers internally by escalating tickets and overseeing ISP performance.
• Conduct regular business reviews and proactive check-ins to assess satisfaction and growth opportunities.
• Oversee customer agreements to ensure compliance with terms and conditions.
• Process customer-requested change orders accurately and promptly.
• Assist with AR collection escalation to support finance operations.
• Facilitate internal/external meetings to update customers on deployment progress.
• Maintain project trackers and monitor milestones, timelines, and deliverables.
• Identify risks or delays and communicate proactively to stakeholders.
• Support sales by leveraging partnerships and aligning with business objectives.
• Ensure CRM data is accurate and up-to-date.
• Assist in identifying upsell and cross-sell opportunities within existing accounts.

Skills

Customer success

Account management

Communication

Education

Bachelor’s degree in Business, Finance, or Marketing

Tools

Microsoft Dynamics 365

Job description

SBA Communications seeks a Customer Success Representative to build and maintain strong client relationships, ensuring seamless onboarding for Managed WiFi, DAS, and Fiber deployments. You will coordinate with property owners, construction teams, and ISP partners, acting as the primary contact and escalation point for assigned accounts.

Ideal candidates have 3–5 years in customer success or telecom, excellent communication, and familiarity with CRM tools like Microsoft Dynamics 365.