Customer Success Executive – Manufacturing Accounts

Socket.dev; Diboll (TX); On-site; USD 42,000 - 50,000; Full time

Job summary

Atlas Roof and Wall Insulation, a division of Atlas Roofing Corporation, seeks a Customer Service Specialist at the Diboll, TX facility. You will liaise between customers and the company, manage accounts, handle orders from placement to billing, monitor backorders, and communicate lead times or production issues to management and sales teams.

The role emphasizes deep customer service experience, proficiency with ERP and CRM systems (PeopleSoft, Salesforce), and the ability to build strong

Qualifications

• Four-year college degree preferred or four years’ experience in customer account management, preferably in manufacturing.

Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging relationships, knowledge and experience.
• Manages existing and new accounts, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; maintains quality service.
• Handles all customer requests promptly, managing orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates with customers on backorder situations.
• Advises management and outside sales of changes in lead time or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up on quoted projects to assist in securing orders.

Skills

Customer account management

Excellent communication

Interpersonal skills

Data entry

Customer service

Relationship building

Education

Bachelor’s degree preferred

Tools

PeopleSoft

Salesforce

Job description

Atlas Roof and Wall Insulation, a division of Atlas Roofing Corporation, seeks a Customer Service Specialist at the Diboll, TX facility. You will liaise between customers and the company, manage accounts, handle orders from placement to billing, monitor backorders, and communicate lead times or production issues to management and sales teams.

The role emphasizes deep customer service experience, proficiency with ERP and CRM systems (PeopleSoft, Salesforce), and the ability to build strong