Account Executive/Customer Service Specialist

Atlas-Roofing-Corporation; Diboll (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D/LTD Insurance

401(k) Plan

Dependent Care Spending Accounts

Job summary

Atlas Roofing Corporation seeks a Customer Service Specialist at the Diboll TX facility to act as liaison between internal and external customers, manage accounts, and drive a high-quality customer experience across orders, shipments and billing.

The role emphasizes backorder monitoring, pricing accuracy, and collaboration with sales to communicate lead times and production issues, with a four-year degree preferred.

Qualifications

• Excellent telephone skills and primary liaison between customer and company.
• Proficient with ERP (PeopleSoft) and CRM (Salesforce).
• Knowledge of customer service principles and evaluating customer satisfaction.
• Ability to build rapport with internal and external customers.

Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates backorder situations to customers.
• Advises management and outside sales of changes in lead time or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up on quoted projects to assist in securing orders.

Skills

Customer service

Liaison skills

Telephone skills

Data entry

ERP (PeopleSoft)

CRM (Salesforce)

Relationship building

Customer needs assessment

Education

Bachelor's degree preferred

Tools

PeopleSoft

Salesforce

Job description

Account Executive/Customer Service Specialist

#26-404

Diboll, Texas, United States

Job Description

Atlas Roof and Wall Insulation is a division of Atlas Roofing Corporation. We are seeking aCustomer Service Specialist for theDiboll TXfacility.

Customer Service Specialist Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.

Customer Service Specialist Experience

• Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Total Compensation

• Salary - Starting in the upper $40ks
• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

Atlas Roofing Corporationis an Equal Employment Opportunity Employer.