Customer Service Specialist - East Moline, IL

Atlas Roofing Corporation; East Moline (IL); On-site; USD 42,000 - 49,000; Full time

Job summary

Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist in East Moline, IL. This role acts as the liaison between customers and the company, managing accounts, communicating pricing, and resolving issues to ensure a high-quality customer experience.

Proficiency with ERP systems (PeopleSoft) and CRM tools (Salesforce) is expected. The ideal candidate has strong communication skills, experience in customer account management within a manufacturing environment, and

Qualifications

• A four year college degree preferred, or a minimum of four years’ experience in customer account management in a manufacturing environment.

Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging relationships, knowledge and experience.
• Manages existing and new accounts, communicates pricing information; responds promptly to requests; resolves complaints; maintains quality service.
• Handles all customer requests promptly from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates backorder statuses to customers.
• Advises management and outside sales of changes in lead times or production problems impacting customer service.
• Verifies price on orders to ensure billing accuracy and minimize adjustments.
• Follows up on quoted projects to assist in securing orders.

Skills

Customer service

ERP

Salesforce

Communication

Education

Bachelor's degree

Tools

PeopleSoft

CRM software

Job description

Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist for East Moline, IL.

Customer Service Specialist Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.

Customer Service Specialist Experience

• Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferable in a manufacturing environment

Total Compensation

• Salary - Starting in the upper $40ks
• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical Care Spending Accounts.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.