Account Executive & Customer Success - Manufacturing

Atlas-Roofing-Corporation; Diboll (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life/AD&D/LTD Insurance

401(k) Plan

Dependent Care Spending Accounts

Job summary

Atlas Roofing Corporation seeks a Customer Service Specialist at the Diboll TX facility to act as liaison between internal and external customers, manage accounts, and drive a high-quality customer experience across orders, shipments and billing.

The role emphasizes backorder monitoring, pricing accuracy, and collaboration with sales to communicate lead times and production issues, with a four-year degree preferred.

Qualifications

• Excellent telephone skills and primary liaison between customer and company.
• Proficient with ERP (PeopleSoft) and CRM (Salesforce).
• Knowledge of customer service principles and evaluating customer satisfaction.
• Ability to build rapport with internal and external customers.

Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates backorder situations to customers.
• Advises management and outside sales of changes in lead time or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up on quoted projects to assist in securing orders.

Skills

Customer service

Liaison skills

Telephone skills

Data entry

ERP (PeopleSoft)

CRM (Salesforce)

Relationship building

Customer needs assessment

Education

Bachelor's degree preferred

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Corporation seeks a Customer Service Specialist at the Diboll TX facility to act as liaison between internal and external customers, manage accounts, and drive a high-quality customer experience across orders, shipments and billing.

The role emphasizes backorder monitoring, pricing accuracy, and collaboration with sales to communicate lead times and production issues, with a four-year degree preferred.