Customer Success & Events Coordinator

thriveglobal; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Mission-Driven Impact

Career Growth

Human-Centric Culture

Competitive Compensation

Health & Financial Benefits

Thrive Time

Job summary

Thrive Global is seeking a Customer Success Associate to support our Customer Success Managers and customers with webinar scheduling, events, and platform customizations across Cultural Activation and Technology offerings. The role emphasizes process improvement and delivering value to customers.

As part of the Customer Success team, you will coordinate cross-functional activities, analyze adoption data, and help drive efficiencies while engaging with executives and delivering high-quality

Qualifications

• Bachelor's degree required.
• Strong communication, analytical, problem-solving, and project management skills.
• Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft products (Powerpoint, Excel).
• Working knowledge of Looker and Coda is a plus.
• Experienced in coordinating multiple events and schedules with precision and in a timely manner.
• Comfortable communicating with executives both internally and externally.
• A track record of building trust amongst peers to help deliver exceptional client-facing experiences.
• Equipped with an exceptional ability to prioritize, manage time and anticipate needs.

Responsibilities

• Oversee webinar scheduling and serve as a liaison between Customer Success Managers and Facilitators.
• Support virtual events with scheduling, prep, tech checks, introducing facilitator(s), managing live chat, and launching polls/surveys.
• Assist live events by scheduling, prep, and logistics, including representing Thrive at events.
• Analyze customer webinar registration/attendance data and highlight product adoption through Thrive App stats.
• Capture “Thrive Champions” by recording quotable content during live webinars.
• Partner with Design, Content, and Localization to submit briefs, manage turnaround, and review assets.
• Build and launch platform customizations including Challenges, Banners, and Messages.
• Identify opportunities to improve our process end-to-end.

Skills

communication

analytical thinking

problem-solving

project management

executive communication

time management

cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

G-Suite

AI tools

monday.com

PowerPoint

Excel

Looker

Coda

Job description

Thrive Global is seeking a Customer Success Associate to support our Customer Success Managers and customers with webinar scheduling, events, and platform customizations across Cultural Activation and Technology offerings. The role emphasizes process improvement and delivering value to customers.

As part of the Customer Success team, you will coordinate cross-functional activities, analyze adoption data, and help drive efficiencies while engaging with executives and delivering high-quality