Customer Success Associate

Thrive Global; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Wellness program

Career growth opportunities

Job summary

Thrive Global is seeking a detail-oriented Customer Success Associate to support its growing Customer Success team. The role focuses on supporting customer activities, coordinating virtual events, and assisting with platform customization to enhance user experience.

The ideal candidate will have strong communication, analytical and project management skills, experience with Salesforce, G-Suite, and data tools, and a passion for improving workplace experiences.

Qualifications

• Bachelor's degree required.
• Strong communication and problem-solving skills.
• Experience with CRM and data tools is a plus.

Responsibilities

• Support Customer Success Managers and customers with engagement activities.
• Coordinate webinar scheduling and liaison between managers and facilitators.
• Support virtual events through preparation, technical checks, live chat, and surveys.
• Assist with live event logistics, scheduling, and customer-facing activities.
• Analyze webinar registration, attendance data, and product adoption metrics.
• Capture customer feedback and insights from live sessions.
• Collaborate with Design, Content, and Localization teams on briefs and deliverables.
• Build and manage platform customizations, including banners and customer messages.
• Identify opportunities to improve workflows and internal efficiencies.

Skills

Strong communication

Analytical thinking

Problem-solving

Project management

Organizational skills

Time management

Multitasking

Customer-focused

Education

Bachelor's Degree

Tools

Salesforce

G-Suite

AI tools

monday.com

Microsoft Office

Coda

Looker

Job description

Thrive Global is seeking a detail-oriented and customer-focused Customer Success Associate to support its growing Customer Success team. This role is an excellent opportunity for professionals looking to build a career in customer success while working with innovative behavior change technology solutions.

The successful candidate will support customer activities, coordinate virtual events, assist with platform customization, analyze customer engagement data, and collaborate with internal teams to improve processes. This position requires strong organizational skills, excellent communication abilities, and the ability to manage multiple projects in a fast-paced environment.

Key Responsibilities:

• Support Customer Success Managers and customers with various customer engagement activities.
• Coordinate webinar scheduling and act as a liaison between Customer Success Managers and facilitators.
• Support virtual events through preparation, technical checks, live chat management, and survey coordination.
• Assist with live event logistics, scheduling, and customer-facing activities.
• Analyze webinar registration, attendance data, and product adoption metrics.
• Capture customer feedback and valuable insights from live customer sessions.
• Collaborate with Design, Content, and Localization teams to manage project briefs and deliverables.
• Build and manage platform customizations, including challenges, banners, and customer messages.
• Identify opportunities to improve workflows, processes, and internal efficiencies.

Requirements:

• Bachelor's Degree from an accredited college or university.
• Strong communication, analytical, problem-solving, and project management skills.
• Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft Office applications.
• Knowledge of customer management and data tools such as Coda and Looker is an advantage.
• Experience coordinating multiple events, calendars, and schedules across different time zones.
• Ability to communicate effectively with internal and external executives.
• Strong organizational skills with the ability to prioritize tasks and manage deadlines.
• Experience building strong professional relationships and delivering excellent customer experiences.
• Willingness to learn new technologies and improve existing processes.
• Passion for customer success, innovation, and improving workplace experiences.

Strong knowledge of:

• Customer success operations and client engagement.
• Event coordination, scheduling, and project management.
• CRM platforms, productivity tools, and customer data analysis.

Benefits:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off programs.
• Additional recharge time after major projects.
• Wellness-focused workplace benefits.
• Career growth opportunities within a mission-driven organization.