Customer Success Engineer: Technical Enablement & Training

Roboflow, Inc.; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Travel stipend

Productivity stipend

Health insurance coverage

Equity

Job summary

Roboflow, Inc. is hiring Customer Success Engineers to help our self-serve and Corporate customers become successful and independent users of Roboflow. You will design scalable and 1:1 enablement programs, create reusable assets, and collaborate with Product to close knowledge gaps.

You will teach datasets, annotations, model training and evaluation, and workflows across the Roboflow platform while shaping the enablement strategy for a growing community of computer vision practitioners.

Qualifications

• Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference.
• Comfortable using Python and working with APIs, notebooks, and common developer tooling.
• Ability to become highly proficient across the Roboflow platform and demonstrate its workflows confidently to customers.
• Understanding of model evaluation concepts including precision, recall, confidence thresholds, confusion matrices, and common causes of poor model performance.

Responsibilities

• Develop, deliver, and continually improve technical enablement programs for Roboflow's self-serve customer base, covering platform onboarding, annotation strategy and quality, dataset management, model training and evaluation, workflows and deployments and workspace administration
• Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions
• Develop learning journeys that guide customers towards increasingly sophisticated use of Roboflow technology
• Deliver Roboflow's structured 1:1 Targeted Enablement Option Pack for qualifying customers
• Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials
• Identify recurring customer questions and turn them into scalable educational programs or assets
• Monitor customer activation and engagement signals to identify users and cohorts who may benefit from specific enablement programs
• Measure participation and effectiveness of enablement programs for continual improvement
• Collaborate with Product to identify and close recurring knowledge and usability gaps
• Stay current with the latest Roboflow product features, releases, workflows, and recommended best practices

Skills

Technical Teaching

Pattern Recognition

Program Delivery

Content Creation

Workload Management

Customer Communication

Teaching technical concepts

Tools

Python

APIs

Notebooks

Developer tooling

Job description

Roboflow, Inc. is hiring Customer Success Engineers to help our self-serve and Corporate customers become successful and independent users of Roboflow. You will design scalable and 1:1 enablement programs, create reusable assets, and collaborate with Product to close knowledge gaps.

You will teach datasets, annotations, model training and evaluation, and workflows across the Roboflow platform while shaping the enablement strategy for a growing community of computer vision practitioners.