Customer Success Engineer

Linx Security; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Linx Security is seeking a Customer Success Engineer to own enterprise accounts end-to-end, blending technical delivery with proactive account management.

You will drive deployments, adoption, and measurable security outcomes, collaborating with product and engineering to scale the CS function as Linx grows.

Ideal candidates have IAM/cybersecurity experience, scripting skills, and a customer-first mindset.

Qualifications

• Experience in a technical, customer-facing role
• Background in IAM or cybersecurity
• Proficiency with APIs and Python scripting

Responsibilities

• Onboard enterprise customers and drive time-to-value
• Build relationships as the main contact with deployment plans
• Drive product adoption and optimize adoption KPIs
• Manage renewals and reduce churn
• Provide hands-on technical support for integrations and troubleshooting
• Collaborate with Engineering and Product to address blockers
• Align CS with Sales and GTM
• Develop integration guides and playbooks

Skills

Technical customer-facing

IAM expertise

Cybersecurity

API integration

Python scripting

Tools

Okta

Ping Identity

ForgeRock

Job description

We're looking for a Customer Success Engineer to own enterprise customer accounts end-to-end, driving adoption, demonstrating product value, and delivering tangible security outcomes. This role blends account management with technical delivery: ensuring smooth deployments, operational readiness, and long-term success. Ideal candidates have a strong technical foundation, experience with identity solutions, infrastructure, and API-driven environments, and thrive in early-stage companies. You'll partner with customers, engineers, and product teams to turn business requirements into successful implementations.

What you’ll do:

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands‑on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed.
• Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

Requirements:

• Proven experience in a technical, customer-facing role, ideally at an early-stage startup in IAM or cybersecurity.
• Strong problem‑solving skills with a customer‑first mentality and a passion for delivering exceptional service and ensuring long-term success.
• Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
• Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
• Strong ability to define and implement success metrics to measure customer engagement and retention.
• Experience working with cross‑functional teams to align customer success efforts with sales, product, and executive leadership.
• A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.