Enterprise, Customer Success Engineer

Garuda Ventures; New York (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

ConductorOne, Inc. is expanding its customer success team and seeks a hands-on Implementation specialist to oversee onboarding for commercial accounts from sales hand-off to go-live.

You will configure integrations, train customers, manage a portfolio, and lead multiple onboardings while collaborating with Sales, Product and Engineering. The role requires 3–5 years in customer-facing SaaS implementations, with strong PM skills and comfort with APIs and integrations, and a passion for helping

Qualifications

• 3–5 years in customer-facing implementation, onboarding, or technical account management roles with SaaS products
• Experience in IAM, IT, Security, or adjacent spaces is a plus
• Proven track record onboarding multiple customers with technical product integrations
• Strong project management skills with ability to juggle priorities and keep implementations on track
• Technical aptitude and comfort with product configuration, APIs, and integrations
• Excellent communication skills to explain tech to non-technical stakeholders
• Self-starter who builds processes and solves problems creatively
• Willing to wear multiple hats in a fast-growing startup environment
• Energetic about helping customers succeed and delivering exceptional experiences

Responsibilities

• Lead Implementations: own the full onboarding cycle from sales hand-off to go-live for commercial accounts.
• Handle Technical Configuration & Setup: configure customer systems, integrations, and troubleshoot to unblock go-lives and adoption.
• Conduct Customer Training: run training sessions and create enablement materials for self-sufficiency.
• Account Management: manage a portfolio of small to mid-sized accounts, monitor health and identify expansion opportunities.
• Project Management: lead multiple onboardings, create plans, coordinate tasks, and report status to customers and internal teams.
• Develop Product Knowledge: gain deep product expertise to provide guidance and troubleshooting.
• Collaborate Cross-functionally: work with Sales, Product, and Engineering to ensure smooth handoffs and resolutions.
• Process Improvement: streamline implementation processes and create scalable resources.
• Support Renewals: partner with Sales to demonstrate value and support renewal.
• Ownership: own a book of commercial accounts focused on implementation and early-stage customer success.

Job description

C1 is the first AI-native identity security platform that protects every identity: human, non-human, and AI. With powerful automation, platform-level AI, and out-of-the-box connectors, it centralizes access visibility, enforces fine-grained controls, enables just-in-time access, and automates user access reviews across all apps. It’s easy to use, quick to deploy, and trusted by enterprises like DigitalOcean, Instacart, Ramp, and Zscaler.

We are PUMPED to expand the customer success team! Looking for someone with a technical SaaS background who excels at hands-on implementation work and thrives on helping customers get up and running quickly.

Key Responsibilities

• Lead Implementations: Own the full onboarding cycle from sales hand-off to go-live for commercial accounts. Accountable to quick time to value metrics and ensure a smooth, efficient implementation experience.

• Technical Configuration & Setup: Get hands-on with customer configurations, system integrations, and technical troubleshooting to unblock go-lives and drive adoption.

• Customer Training: Conduct training sessions and create enablement materials to ensure customers understand how to use the platform effectively, with a focus on self-sufficiency.

• Account Management: Manage a portfolio of small to mid-sized accounts, monitoring customer health, driving engagement, and identifying opportunities for expansion.

• Project Management: Act as project manager for multiple simultaneous onboardings. Create quick project plans, coordinate tasks, and communicate status to customers and internal stakeholders.

• Product Knowledge: Develop deep technical expertise in our products to provide guidance, best practices, and troubleshooting support to customers.

• Cross-functional Collaboration: Work closely with Sales, Product, and Engineering teams to ensure seamless handoffs, resolve customer blockers, and advocate for customer needs.

• Process Improvement: Identify opportunities to streamline implementation processes, create reusable resources, and build scalability into our commercial customer motion.

• Support Renewals: Partner with Sales to ensure customers see value and are positioned for renewal success.

Ownership:

You'll own a book of commercial accounts, focusing heavily on implementation and early-stage customer success. You'll drive quick time to value through efficient execution, improve our implementation playbooks with insights from the field, and set customers up for long-term success. You'll learn the ins and outs of the identity security landscape and become an expert at helping companies modernize their IAM practices.

Experience and Qualifications:

• 3-5 years of experience in customer-facing implementation, onboarding, or technical account management roles with SaaS products

• Experience in IAM, IT, Security, or adjacent spaces is a plus

• Proven track record of successfully onboarding multiple customers simultaneously with technical products involving system integrations

• Strong project management skills with the ability to juggle priorities and keep implementations on track

• Technical aptitude and comfort getting hands-on with product configuration, APIs, and integrations

• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders

• Self-starter mentality who loves building processes and solving problems creatively

• Excited to work cross-functionally and wear multiple hats in a fast-growing startup environment

• Energized by helping customers succeed and passionate about delivering exceptional experiences

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.