Customer Success Specialist

AGS; Coppell (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

AGS, a fast-growing cybersecurity software company in the United States, is redefining enterprise security through innovative technology that protects users, data, and applications. We seek a Technical Customer Success Manager with a strong cyber/SaaS background to drive adoption and serve as the bridge between customers and internal teams.

In this role, you will own enterprise relationships, act as a trusted technical advisor, and collaborate with Sales, Support, Engineering, and Product teams

Qualifications

• 3+ years in Technical Customer Success or similar roles in cybersecurity or SaaS.
• Experience with cybersecurity, enterprise IT, cloud, and SaaS platforms.
• Ability to engage executives and technical teams effectively.

Responsibilities

• Own customer relationships from onboarding to ongoing technical success across enterprise accounts.
• Act as trusted technical advisor, helping customers maximize platform value.
• Partner with Sales, Support, Engineering, and Product to ensure seamless experiences.
• Identify risks and expansion opportunities to improve retention and outcomes.
• Lead technical reviews and success planning with customer stakeholders.

Skills

Customer Success

Cybersecurity knowledge

Enterprise IT experience

Communication skills

Stakeholder management

Tools

Salesforce

Jira

Confluence

Gainsight

Job description

A fast-growing cybersecurity software company is transforming enterprise security through innovative technology that helps organisations protect users, data, and applications. Backed by leading investors, the company is redefining how modern businesses approach security, IT management, and productivity.

Technical Customer Success Manager

with a strong cybersecurity or SaaS background to drive customer adoption, provide technical guidance, and act as the bridge between customers and internal teams.

Responsibilities

• Own customer relationships, onboarding, adoption, and ongoing technical success across enterprise accounts
• Act as a trusted technical advisor, helping customers solve challenges and maximise platform value
• Partner with Sales, Support, Engineering, and Product teams to deliver seamless customer experiences
• Identify risks, expansion opportunities, and customer feedback to improve retention and product outcomes
• Lead technical reviews, enablement sessions, and success planning with customer stakeholders

Qualifications

• 3+ years in Technical Customer Success, TAM, Solutions Engineering, Professional Services, or similar roles within cybersecurity/SaaS
• Hands-on experience with cybersecurity, enterprise IT, cloud, endpoint, network security, or SaaS platforms
• Strong understanding of security principles and enterprise software deployments
• Excellent communication skills with the ability to engage technical teams and executive stakeholders
• Experience managing multiple enterprise customers and using tools such as Salesforce, Jira, Confluence, Gainsight, or similar