Customer Success Engineer

Odoo; San Francisco (CA); Hybrid; USD 90,000 - 105,000; Full time

Job summary

Join a dynamic and innovative team as a Customer Success Engineer / Full Stack Engineer at a forward-thinking company. This hybrid role offers the opportunity to enhance client solutions while ensuring smooth transitions to newer versions of an industry-leading ERP system. You will play a vital role in maintaining code integrity, leading migration efforts, and providing technical support to ensure customer satisfaction. With a focus on collaboration and continuous improvement, this position promises a rewarding experience in a supportive environment that values diversity and growth.

Benefits

Healthcare, Dental, Vision Insurance

401K Matching

Paid Time Off

Employee Assistance Program

$100 towards home office setup

Chef-prepared lunches

Company-sponsored events

Commuter Benefits

Qualifications

• 1+ years experience with an Object-Oriented programming language, preferably Python.
• Strong understanding of database design concepts and architecture.

Responsibilities

• Maintain operational stability of client solutions within a cross-functional team.
• Lead migration of client solutions to future Odoo releases ensuring integrity.

Skills

Object-Oriented Programming (Python)

Database Architecture

Debugging and Optimization

Problem-Solving Skills

Communication Skills

Education

Bachelor's degree in Computer Science

Equivalent combination of experience and education

Tools

Odoo

Unix/Linux

Job description

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This range is provided by Odoo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $105,000.00/yr

Customer Success Engineer / Full Stack Engineer (Migrations)

This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

About the Role

Odoo is expanding its engineering team and is looking for a software engineer to help maintain and enhance client solutions. This role is essential in ensuring smooth transitions to newer versions of Odoo while preserving the integrity of existing deployments. You will be responsible for fixing existing code, maintaining solutions, and leading migration efforts to ensure customer satisfaction and retention.

Responsibilities:

• Maintain and ensure the operational stability of client solutions, working within a cross-functional team of business advisors, developers, and customers
• Lead the migration of client solutions to future Odoo releases, ensuring a seamless transition and maintaining solution integrity
• Own assigned migration projects and issues, delivering high-quality, on-time solutions
• Design and develop effective, scalable integrations within Odoo or with third-party applications
• Troubleshoot, debug, fix, and upgrade software to ensure reliable performance in production environments
• Adhere to and promote best programming practices, including coding standards, code and design reviews, and comprehensive test coverage
• Provide technical support to maintain and enhance customized solutions
• Implement modification requests across various Odoo applications
• Support migration and software refresh activities, including database migration on cloud platforms, pre- and post-migration troubleshooting, and coordinating with stakeholders to ensure a smooth process

Qualifications and Requirements:

• Bachelor's degree in Computer Science, Software Engineering, a related technical field, or an equivalent combination of experience and education
• Backend: 1+ years of experience with an Object-Oriented programming language (Python preferred)
• Strong understanding of database architecture and design concepts (UML, ERD, RDBMS)
• Ability to debug and optimize custom software solutions
• Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
• Effective communication and collaboration skills with team members, partners, and customers

Nice to Haves:

• Professional experience in software development
• Experience with Odoo or similar ERP systems
• Strong technical communication and collaboration skills
• Background in SaaS or startup environments
• Experience working with Unix/Linux platforms
• A proactive learning mindset with a focus on continuous improvement
• Additional language skills (Spanish, French, or Portuguese preferred)

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Engineering, and Information Technology

• Industries

  Software Development

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Inferred from the description for this job

Vision insurance

Medical insurance

401(k)

Disability insurance

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