Customer Success Engineer

ThreatQuotient; Denver (CO); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Engineer, where you'll be the technical backbone of the customer journey in cybersecurity. This role involves ensuring successful deployment and adoption of an innovative platform, guiding clients through onboarding and integrations, and acting as a trusted advisor. You'll collaborate with various internal teams to enhance customer satisfaction and retention while utilizing your technical expertise in threat intelligence and cybersecurity tools. If you're passionate about technology and customer success, this opportunity offers a dynamic environment to make a real impact.

Qualifications

• 3+ years in a customer-facing technical role in cybersecurity.
• Hands-on experience with threat intelligence platforms and data.

Responsibilities

• Own the technical onboarding process for the ThreatQ platform.
• Collaborate with customer teams to optimize threat workflows.

Skills

Customer Success Engineering

Threat Intelligence

Communication Skills

Problem-Solving

Scripting (Python, Bash)

Networking

Cloud Environments (AWS, Azure, GCP)

Education

Bachelor's Degree

Master's Degree in Organizational Psychology

Tools

Splunk

CrowdStrike

Palo Alto

ThreatQ APIs

Job description

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Head of HR @ ThreatQuotient | Master's in Org Psych

Customer Success Engineer

(Location): This position can be fully remote from a home office in the MST or PST time zone.

Job Summary:

As a Customer Success Engineer, you will be the technical backbone of the customer journey, working closely with clients to ensure the successful deployment, adoption, and optimization of our cybersecurity platform ThreatQ. You will own the post-sales technical relationship, guiding customers through onboarding, integrations with internal tools and threat feeds, and building threat intelligence workflows. You’ll serve as a trusted advisor, bridging the gap between customers and ThreatQuotient’s internal teams—Technical Support, Sales, Professional Services, and Engineering—with a focus on driving satisfaction and retention. This role combines technical expertise, cybersecurity knowledge, and customer-centric problem-solving skills.

Responsibilities:

1. Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.
2. Serve as a subject matter expert in threat intelligence, ThreatQ’s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).
3. Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.
4. Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.
5. Develop and deliver regular technical business reviews and recommend product enhancements.
6. Collaborate with Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.
7. Create custom scripts or integrations using ThreatQ’s APIs as needed.
8. Maintain knowledge base articles, playbooks, and deployment documentation.
9. Understand customer outcomes and work proactively to maximize their value from the product.
10. Maintain customer feedback in ThreatQuotient’s internal systems of record.

Qualifications:

1. 3+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).
2. Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&CK framework).
3. Experience with cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat feeds (Recorded Future, Mandiant, Intel471, etc.).
4. Strong communication and presentation skills for technical and business audiences.
5. Scripting experience (Python, Bash) is a plus.
6. Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.
7. Demonstrated desire for continuous learning and improvement.
8. Occasional travel may be required, but no more than 10% of the time.

Additional Information:

ThreatQuotient is an Equal Opportunity Employer and does not discriminate on the basis of race, age, color, religion, sex, sexual orientation, ethnicity, national origin, or disability.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Information Technology, Business Development

Industries

• Computer and Network Security, Software Development