Customer Success Engineer

Simplex Hires LLC; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary & total compensation

Company-paid gym membership or Classpass

Comprehensive health, vision, and dental insurance

401(k) retirement plan with employer contribution

Paid holidays and unlimited PTO

Company events

Unlimited PTO

Company events

Job summary

A recruitment agency in Austin, TX is looking for a role requiring a Bachelor's degree and an interest in data analytics. Responsibilities include onboarding clients, monitoring accounts for performance improvements, and resolving issues. Candidates must demonstrate adaptability in a fast-paced environment and have strong communication skills. The position offers competitive compensation and comprehensive benefits, including health insurance and unlimited PTO.

Qualifications

• Current Bachelor's degree (or expected graduation by May 2026) from a top school.
• Demonstrated interest in data / analytics. Willingness to learn and utilize SQL.
• Very adaptable and open to change in a fast-paced team environment.
• High level of natural curiosity to challenge the status quo.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Must be eligible to work permanently in the United States without employer sponsorship.

Responsibilities

• Onboard clients onto the platform accurately.
• Monitor accounts and optimize for performance and client retention.
• Become a product expert and influence the product roadmap.
• Provide product suggestions on a client-by-client basis.
• Minimize churn by utilizing corporate resources.
• Conduct trend and metric reviews with clients.
• Resolve technical and account issues as they occur.
• Document all relevant activity in Salesforce.

Skills

Interest in data/analytics

Adaptability

Excellent communication skills

Curiosity

Education

Bachelor's degree from a top school

Tools

Salesforce

Job description

Overview

This position is fully in-office, M-F in Northwest Austin, TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin, TX area. This is a base + commission role.

Responsibilities

• Accurately onboard clients onto theplatform
• Continually monitor dedicated accounts and make optimizations (bids, budgets,segmentationand overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter
• Become a product expert and influence the product roadmap.
• Provide appropriate product suggestions on a client-by-client basis
• Minimize churn by enlisting all available corporate resources to solve problems & drive results
• Prepare and conduct regularly scheduled trend and metric reviews withclients
• Resolve technical, product and account issues as they occur
• Accurately document all relevant activity in Salesforce

Qualifications

• Current Bachelor's degree (or expected graduation by May 2026) from a top school.
• Demonstrated interest in data / analytics. Willingness to learn and utilize SQL
• Very adaptable and open to change in a fast-paced team environment
• High level of natural curiosityto challenge the status quo
• Excellent verbal and written communication, presentation, and interpersonal skills
• Must be eligible to workpermanentlyin the United States without employer sponsorship at any time now or in the future

Benefits

• Highly competitive salary & total compensation
• Company-paid gym membership or Classpass
• Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents
• 401(k) retirement plan with 3% employer contribution
• Paid company holidays and unlimitedPTO
• Awesome company events