Customer Success & Enablement Partner

Edenred; Boston (MA); On-site; USD 90,000 - 95,000; Full time

Job summary

Edenred in Boston is seeking a Customer Enablement Partner to drive customer outcomes, adoption, and engagement across a portfolio of clients. You will partner with Account Managers and leverage data, business insights, and best practices to help customers maximize the value of Edenred's solutions and achieve their organizational goals.

The role requires strong analytical and communication skills, ability to lead executive reviews, and collaboration across Product, Operations, and Sales to

Qualifications

• Bachelor's degree required or equivalent work experience.
• 4+ years in a client-facing customer service or support role preferred.
• Experience with SaaS, HR tech, or employee benefits is a plus.

Responsibilities

• Monitor engagement metrics, platform usage, and trends to identify risks and opportunities.
• Translate data into actionable, customer-focused recommendations.
• Drive platform adoption and support customer success plans.
• Coordinate cross-functional action items with account managers, product, and operations.
• Lead or participate in business reviews (QBRs/EBRs) with data-driven insights and ROI discussions.
• Collaborate with product and supporting teams to improve outcomes for clients.

Skills

Analytical skills

Communication

Stakeholder management

Project coordination

Cross-functional collaboration

Attention to detail

Excel proficiency

CRM experience

Education

Bachelor's degree in Business, Communications, Marketing, Analytics, or related field

Tools

Salesforce

Zendesk

Power BI

Tableau

Excel

Job description

Edenred in Boston is seeking a Customer Enablement Partner to drive customer outcomes, adoption, and engagement across a portfolio of clients. You will partner with Account Managers and leverage data, business insights, and best practices to help customers maximize the value of Edenred's solutions and achieve their organizational goals.

The role requires strong analytical and communication skills, ability to lead executive reviews, and collaboration across Product, Operations, and Sales to