Customer Enablement Partner

Edenred Italia S.r.l.; Boston, Northern (MA, KY); Hybrid; USD 90,000 - 95,000; Full time

Job summary

Edenred is seeking a Customer Enablement Partner to drive customer outcomes, adoption, and engagement across a portfolio of clients. You will leverage data and industry best practices to maximize value from Edenred's solutions and support executive business reviews.

In this client-facing role, you will partner with Account Managers, with opportunities to influence platform adoption, success planning, and cross-functional delivery in a dynamic, global environment.

Qualifications

• Minimum 4 years in a client-facing customer service or support role.
• Strong analytical skills with ability to interpret data and deliver actionable insights.
• Excellent verbal, written, and presentation skills for executive stakeholders.

Responsibilities

• Monitor engagement metrics and platform usage to identify risks and opportunities.
• Develop customer success plans aligned to client objectives and drive adoption.
• Support business reviews with data-driven insights and strategic recommendations.
• Coordinate cross-functional actions with product, operations, and account teams.

Education

Bachelor's degree in business, analytics, marketing, or related field

Tools

Salesforce

Zendesk

Power BI

Tableau

Job description

Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.**Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.**Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.**Compensation**: $90k-$95k / Yearly**Job Summary:**The Customer Enablement Partner (CEP) is responsible for driving customer outcomes, adoption, and engagement across a portfolio of clients. Partnering closely with Account Managers, the CEP leverages customer data, business insights, and industry best practices to help customers maximize the value of Edenred's solutions and achieve their organizational goals. Serving as a trusted advisor, the CEP provides consultative recommendations, supports executive business reviews, and coordinates cross-functional efforts to address customer needs and improve outcomes.**Essential Functions: Duties and Responsibilities****Customer Health & Analytics*** Monitor engagement metrics, platform utilization, and participation trends to identify risks and opportunities* Transform data into actionable insights and customer-focused recommendations* Track leading indicators and contribute to customer success metric development**Success Planning & Adoption*** Participate in developing and executing on customer success plans aligned to business objectives* Drive platform adoption and remove barriers to participant enrollment* Recommend best practices that increase engagement and program value* Track progress against customer goals and success metrics**Customer Engagement & Delivery*** Support business reviews with data-driven insights and adoption strategies* Coordinate complex, multi-stakeholder initiatives with strong attention to detail* Deliver high-quality QBRs and strategic recommendations**Cross- Functional Partnership*** Collaborate with Account Managers to support retention and growth strategies* Partner with Product, Operations, and other teams to improve customer outcomes* Contribute voice-of-customer feedback to drive product and service improvements* Coordinate client related cross functional action items and issues**Required Skills/Abilities:****Required*** Strong analytical skills with the ability to interpret customer data, identify trends, and develop actionable recommendations.* Excellent verbal, written, and presentation skills, including the ability to communicate insights effectively and present strategic recommendations to both customer and internal stakeholders.* Ability to build trusted customer relationships and drive platform adoption through a consultative approach that identifies and removes barriers to participant enrollment.* Ability to develop customer success plans, conduct business reviews, and align recommendations to customer objectives.* Proven project coordination and organizational skills, with strong attention to detail and the ability to manage initiatives and stakeholders simultaneously.* Demonstrated problem-solving and cross-functional collaboration skills, with the ability to coordinate actions and drive resolution across teams.* Proficiency with Microsoft Excel and the ability to quickly learn and utilize CRM, customer support, reporting, and customer success platforms.**Preferred:*** Proficiency in Salesforce, Zendesk, Power BI, Tableau* Understanding of customer adoption, engagement, retention or customer health methodologies in a SaaS environment* Familiarity with AI powered productivity, analytics or customer success tools**Education and Experience:****Required:*** A minimum of 4 years of experience in a client facing customer service or support role**Preferred:*** Bachelor's degree in business, Communications, Marketing, Analytics, or related field.* An equivalent combination of education and experience will be considered.* Experience working with employee benefits, fintech, HR technology, or subscriptionbased software solutions.* Experience supporting executive business reviews (QBRs/EBRs) and customer success planning.**Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer* Must be able to lift up to 15 pounds at times* Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries* May work at computer monitors for prolonged periods with danger of eye strain and muscle pain**Interview Process:** 1. Phone Interview with the TA team 2. First round with the VP of Customer Success 3. Second round with Account Manager and Support LT member 4. Meeting with Managing DirectorEdenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [e-mail].