Customer Experience Associate — Growth & Career Path

Ticket; Waltham, Northern (MA, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Edenred USA, part of a global leader in employee benefits and engagement, is seeking a Customer Experience Associate to join the US Benefits & Engagement team in a people-focused environment.

You'll connect with users across phone and digital channels, deliver exceptional service, document interactions, and grow into senior roles through structured training and ongoing coaching. This role offers clear career paths, mentoring, and a culture that rewards initiative.

Qualifications

• Minimum 1 year of customer service or customer-facing experience.
• High school diploma or equivalent.
• Experience with multi-channel support is a plus.
• Familiarity with CRM systems or ticketing platforms.

Responsibilities

• Connect with users daily through phone and digital channels to resolve issues.
• Deliver exceptional service by meeting quality, satisfaction, and response time goals.
• Document interactions thoroughly to maintain accurate records.
• Escalate complex issues to Senior Associates and Supervisors when needed.
• Become a product expert by learning about our solutions and policies.
• Contribute to team success by taking on additional projects and responsibilities.

Skills

Customer focus

Strong communication

Problem-solving mindset

Adaptability

Process adherence

Education

High school diploma or equivalent

Bachelor's degree in a relevant field

Tools

CRM platforms

Job description

Edenred USA, part of a global leader in employee benefits and engagement, is seeking a Customer Experience Associate to join the US Benefits & Engagement team in a people-focused environment.

You'll connect with users across phone and digital channels, deliver exceptional service, document interactions, and grow into senior roles through structured training and ongoing coaching. This role offers clear career paths, mentoring, and a culture that rewards initiative.