User Support Associate: Grow Your CX Career

Edenred; Waltham, Northern (MA, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Training & development

Job summary

Edenred in Waltham, MA is hiring a User Support Associate to serve as the frontline of US Benefits & Engagement. You will assist users by phone and online channels, resolve questions, and document interactions for seamless follow-up. Training, coaching, and a clear path to advanced roles accompany this entry-level opportunity.

The role emphasizes customer care, problem-solving, and teamwork within a supportive environment and a global leader in benefits and engagement solutions.

Qualifications

• Minimum 1 year in customer service or customer-facing roles.
• Strong written and verbal communication; professional demeanor.

Responsibilities

• Handle user inquiries via phone and digital channels and resolve issues promptly.
• Meet quality, satisfaction, and response time goals to ensure user satisfaction.
• Document interactions clearly for accurate records and follow-up.
• Escalate complex issues to senior team members when needed.
• Learn products and policies to educate users effectively.
• Take on additional projects to support team success.

Skills

Customer focus

Strong communication

Problem-solving mindset

Adaptability

Process adherence

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM systems

Ticketing platforms

Job description

Edenred in Waltham, MA is hiring a User Support Associate to serve as the frontline of US Benefits & Engagement. You will assist users by phone and online channels, resolve questions, and document interactions for seamless follow-up. Training, coaching, and a clear path to advanced roles accompany this entry-level opportunity.

The role emphasizes customer care, problem-solving, and teamwork within a supportive environment and a global leader in benefits and engagement solutions.