*Traveling Construction Customer Success Manager (80% travel required)

Buildots; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Stock options

Hybrid work arrangement

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Life insurance

Disability coverage

Job summary

Buildots seeks a Traveling Construction Customer Success Manager to lead deployment and day-to-day success on major client projects across Texas and the Central US. This role requires strong technical acumen, proactive problem-solving, and excellent client-facing communication.

You will guide teams through platform adoption, ensure effective integration into workflows, and collaborate with project managers to tailor solutions. Expect 80% travel and a hybrid work arrangement.

Qualifications

• 7+ years in construction roles (PM/Superintendent/Engineer) on large-scale projects.
• Strong client-facing skills and ability to communicate complex ideas clearly.
• Willingness to travel 80% and operate across Texas/Central US.
• Comfortable presenting to senior stakeholders and coordinating with multiple teams.

Responsibilities

• Be primary relationship owner for key client projects.
• Lead platform deployment and on-site workflow integration.
• Identify opportunities to maximize client value and alignment with Buildots roadmap.
• Collaborate with internal PMs to tailor platform configurations.
• Capture client feedback to influence product improvements.

Skills

Construction exp

Client-facing

Project coordination

Travel-ready

Communication

Tools

CRM software

Job description

• *Traveling Construction Customer Success Manager (80% travel required)

Open Positions

*Traveling Construction Customer Success Manager (80% travel required)

Customer Success Full-time

Customer Success Full-time Houston, Texas

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

***Please note: We are currently hiring for this role in Dallas, Houston, and El Paso, TX.***

About the Role

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a select few major client projects. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.

This position operates across projects in Texas (and Central US), and requires 80% travel. The ideal candidate lives within a 30 mile radius of major airports in Austin, Dallas or Houston. If you're unable to travel, please consider applying for a role that aligns more closely with your needs.

Key Responsibilities:

• Be the primary relationship owner and day-to-day point of contact for some of Buildots' largest client projects
• Lead full platform implementation — from onboarding and training to deep workflow integration
• Proactively identify ways to maximize value for the client, making Buildots central to how their teams operate
• Partner with internal project managers to configure the platform around the real complexities of each project
• Gather on-the-ground insights from clients and feed them directly to our product team to shape the roadmap
• Ensure your clients don't just use the platform — they succeed with it

Requirements:

• 7+ years in construction as a Project Manager, Superintendent, or Project Engineer — you know where the inefficiencies live and have worked on large scale commercial or mission critical construction projects
• Self-starter who spots a problem, owns it, and solves it without waiting to be told
• Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video
• A fast learner who picks up new tools quickly and communicates complex ideas clearly
• Strong people skills — you leave every interaction, regardless of role or culture, with people feeling good about working with you
• Genuinely excited about what technology can do for the construction industry, not just curious about
• Energized by travel and being where the work actually happens
• A natural at turning data and feedback into actionable insights
• Good vibes and a sense of humor — non-negotiable
• Location & Travel: Texas (Remote):
• This position operates across projects in Texas (and Central US), and requires 80% travel.
• The ideal candidate lives within a 30 mile radius of major airports in Austin, Dallas or Houston.
• If you're unable to travel, please consider applying for a role that aligns more closely with your needs.

Preferred:

• Construction Mission Critical experience (Data Center, Aviation, or Healthcare)
• Superintendent on complex construction projects who led process and/or technology implementation
• VDC Manager experience

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Commuter benefits
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Application

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.