Customer Success & Dispute Resolution Specialist

Walmart; Madison (WI); Remote; USD 27,552 - 41,328; Full time

Job summary

Walmart, Inc. in Madison, Wisconsin, is seeking a Customer Service professional to respond to inquiries, resolve disputes, and provide accurate information to shoppers. The role emphasizes collaborative problem solving, data-informed decisions, and adherence to corporate policies.

The position offers hourly pay ranging from $20 to $30, with opportunities to improve processes and support store operations through clear communication and strong customer focus.

Qualifications

• Bachelor’s degree or equivalent experience.
• Diploma in Finance, Accounting, Business, or a related area (preferred).

Responsibilities

• Respond to customer inquiries and resolve disputes requiring research.
• Collaborate with customers to provide updates and escalate to management.
• Review compliance, negotiate disputes, and consolidate records for reporting.
• Protect sensitive pricing information and coordinate communications with providers.
• Document Walmart offerings and suggest improvements to product teams.
• Pull data, identify trends, and monitor resolution metrics.
• Support decisions with clear communication to meet business needs.
• Champion Walmart values such as integrity, diversity, and social responsibility.

Education

Bachelor’s degree or equivalent experience

Diploma in Finance, Accounting, Business, or a related area (preferred)

Job description

Walmart, Inc. in Madison, Wisconsin, is seeking a Customer Service professional to respond to inquiries, resolve disputes, and provide accurate information to shoppers. The role emphasizes collaborative problem solving, data-informed decisions, and adherence to corporate policies.

The position offers hourly pay ranging from $20 to $30, with opportunities to improve processes and support store operations through clear communication and strong customer focus.