Customer Service Specialist: Complex Disputes & Insights

Walmart; Salt Lake City (UT); Remote; USD 27,552 - 41,328; Full time

Job summary

Walmart in Salt Lake City is seeking a Customer Service professional to resolve patron disputes, answer complex inquiries, and coordinate with carriers. You will analyze questions, document records, and work with teams to improve service quality while preserving data integrity and compliance.

The role emphasizes collaboration, data-driven decision making, and adherence to Walmart's standards and ethics. A related bachelor's or associate degree is preferred, with strong communication skills

Qualifications

• Associate’s degree in Finance, Accounting, Business, or a related field.

Responsibilities

• Provide customer service by resolving disputes and handling complex questions; research needed and update patrons; ensure compliance.
• Coordinate conversations among patrons and carriers; protect price data; document communications for records.
• Suggest enhancements by gathering Walmart offerings information; advise product teams on incoming questions and issues.
• Evaluate questions to identify root causes; document service records; analyze trends to drive improvements.
• Apply up-to-date expertise to guide others; align with customer and enterprise needs; support prudent change.

Skills

Customer service

Education

Associate’s degree in Finance, Accounting, Business

Job description

Walmart in Salt Lake City is seeking a Customer Service professional to resolve patron disputes, answer complex inquiries, and coordinate with carriers. You will analyze questions, document records, and work with teams to improve service quality while preserving data integrity and compliance.

The role emphasizes collaboration, data-driven decision making, and adherence to Walmart's standards and ethics. A related bachelor's or associate degree is preferred, with strong communication skills