Customer Success Data & Insights Analyst

Openkrill; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Mitratech in the United States is seeking a data and reporting analyst to support the Customer & Partner Success organization with data‑driven reporting on customer health and product usage. You’ll leverage internal databases to create, analyze and distribute meaningful usage reports that inform actions across accounts.

The role requires turning raw data into clear narratives, prioritizing tasks in a fast‑paced environment, and collaborating with Customer Success, Sales Ops, Marketing and

Qualifications

• 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical role, ideally supporting Customer Success or Account Management
• Demonstrated ability to translate raw usage and account data into clear, decision‑ready insights
• Strong organizational skills and the ability to build clear, repeatable reporting processes
• Self‑motivated professional with a strong work ethic, integrity, and values
• Ability to read, analyze, and interpret data from multiple systems and provide meaningful insights
• Outstanding written and verbal communication skills, with the ability to present data to non‑technical audiences
• Proficient in Microsoft Office Suite (with emphasis on Excel), internet navigation, and online meeting delivery software (e.g., WebEx, Zoom)
• Able to effectively navigate difficult conversations around data and account health
• Ability to self‑organize and efficiently manage multiple priorities with a keen sense of urgency
• Critical thinking and independent problem‑solving ability, while also knowing when to elevate to a manager
• Acute sense of prioritization and follow‑through; high attention to detail and accuracy

Responsibilities

• Design, build, and maintain standardized and ad hoc reports and dashboards that track customer health, product adoption, feature usage, and engagement across the customer base
• Partner with Customer Success, Sales Operations, Product Management, and Marketing to define, refine, and operationalize the KPIs and health-score metrics used to guide account strategy
• Aggregate and analyze usage data from internal platforms and external tools to identify adoption trends, at‑risk accounts, expansion opportunities, and whitespace
• Prepare and deliver customer‑facing reporting packages (e.g., QBR/EBR decks, usage summaries, scorecards) that translate raw data into a clear business narrative for Customer Success Managers and their accounts
• Maintain a working knowledge of the platform(s) and services used across the customer base to ensure reporting accurately reflects real usage and configuration
• Own the accuracy, documentation, and governance of customer and usage data fields within Salesforce (SFDC) and other internal systems, ensuring data reaches the right teams and workspaces
• Support bulk data uploads, data cleanup, and ongoing maintenance of customer records tied to usage and reporting needs, as needed
• Field and triage inbound reporting and data requests from Customer Success, Sales, and Product teams, routing to the appropriate function when outside scope
• Provide monthly updates on reporting‑related goals, KPIs, and project status
• Attend industry events as needed
• Perform other work‑related duties as assigned
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Skills

Data analysis

Reporting

Communication

Attention to detail

Prioritization

Education

BA/BS degree in Business, Analytics, Statistics, or a related field

Tools

Salesforce

Gainsight

Power BI

Tableau

Looker

Job description

Mitratech in the United States is seeking a data and reporting analyst to support the Customer & Partner Success organization with data‑driven reporting on customer health and product usage. You’ll leverage internal databases to create, analyze and distribute meaningful usage reports that inform actions across accounts.

The role requires turning raw data into clear narratives, prioritizing tasks in a fast‑paced environment, and collaborating with Customer Success, Sales Ops, Marketing and