Customer Health Analytics & Insights Analyst

Mitratech; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Mitratech seeks a data/reporting analyst to provide operational support for the Customer & Partner Success organization, delivering data-driven reports on customer health and product usage. You will build dashboards, analyze usage data, and support KPI frameworks that inform QBR/EBR conversations and account strategy.

The ideal candidate has 3+ years in data analysis or BI, strong Excel skills, and excellent communication, with the ability to translate raw data into actionable insights for

Qualifications

• 3+ years of experience in data/reporting analysis, business intelligence, or a related analytical role, ideally supporting Customer Success or Account Management
• Demonstrated ability to translate raw usage and account data into clear, decision-ready insights
• Strong organizational skills and the ability to build clear, repeatable reporting processes
• Self-motivated professional with a strong work ethic, integrity, and values
• Ability to read, analyze, and interpret data from multiple systems and provide meaningful insights
• Outstanding written and verbal communication skills, with the ability to present data to non-technical audiences
• Proficient in Microsoft Office Suite (with emphasis on Excel), internet navigation, and online meeting delivery software (WebEx, Zoom)
• Able to effectively navigate difficult conversations around data and account health
• Ability to self-organize and efficiently manage multiple priorities with a keen sense of urgency
• Critical thinking and independent problem-solving ability, while also knowing when to escal…
• Acute sense of prioritization and follow-through; high attention to detail and accuracy
• Preferred Qualifications

Responsibilities

• Design, build, and maintain standardized and ad hoc reports and dashboards that track customer health, product adoption, feature usage, and engagement across the customer base
• Partner with various teams to define, refine, and operationalize KPIs and health-score metrics used to guide account strategy
• Aggregate and analyze usage data from internal platforms and external tools to identify adoption trends, at-risk accounts, expansion opportunities, and whitespace
• Prepare and deliver customer-facing reporting packages (QBR/EBR decks, usage summaries, scorecards) that translate raw data into a clear business narrative
• Maintain knowledge of the platform(s) and services to ensure reporting reflects real usage and configuration
• Own the accuracy, documentation, and governance of customer and usage data fields within Salesforce (SFDC) and other systems
• Support bulk data uploads, data cleanup, and ongoing maintenance of customer records tied to usage and reporting needs
• Field and triage inbound reporting and data requests from various teams, routing to appropriate function
• Provide monthly updates on reporting-related goals, KPIs, and project status
• Attend industry events as needed
• Perform other work-related duties as assigned

Skills

Data analysis

Reporting

Communication

Organizational skills

Prioritization

Problem‑solving

Education

BA/BS in Business, Analytics, Statistics, or related field

Tools

Excel

WebEx

Zoom

Salesforce (SFDC)

Job description

Mitratech seeks a data/reporting analyst to provide operational support for the Customer & Partner Success organization, delivering data-driven reports on customer health and product usage. You will build dashboards, analyze usage data, and support KPI frameworks that inform QBR/EBR conversations and account strategy.

The ideal candidate has 3+ years in data analysis or BI, strong Excel skills, and excellent communication, with the ability to translate raw data into actionable insights for