Customer Insights & Success Data Analyst

Canon Solutions America; Washington (District of Columbia); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon swag and welcome kit

Job summary

Canon U.S.A., Inc. is seeking a data-driven professional to support Customer Success by managing customer data, generating reports, and delivering actionable insights. This role ensures CSMs have the information needed to drive outcomes and strategic initiatives.

The position requires up to 30% travel and a strong background in data management and reporting. What you will bring includes a Bachelor’s degree or equivalent experience, plus 3–5 years of relevant work in customer asset information

Qualifications

• Bachelor's degree or equivalent experience required, plus 3 to 5 years of related experience.
• Proven track record of managing customer asset information and producing insightful reports.
• Strong background in data management, reporting, and process improvement.

Responsibilities

• Data Management: Collects and prepares customer data relative to contractual requirements, asset management, and other key metrics.
• Data-Driven Insights: Identifies and implements reporting processes/tools to manage data and track progress towards program goals.
• Pattern & Trend Analysis: Analyzes data to uncover patterns in customer behavior, lifecycle performance, and engagement.
• Report Development: Develops deeper insights and actionable recommendations highlighting customer progress and opportunities for value realization.
• Strategic Projects: Participates in strategic projects aimed at enhancing customer insights and driving business growth.
• Continuous Improvement: Contributes to streamlining operational activities to enhance efficiency and reduce costs.

Skills

Data management

Reporting

Process improvement

Customer success

Public speaking

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Job description

Canon U.S.A., Inc. is seeking a data-driven professional to support Customer Success by managing customer data, generating reports, and delivering actionable insights. This role ensures CSMs have the information needed to drive outcomes and strategic initiatives.

The position requires up to 30% travel and a strong background in data management and reporting. What you will bring includes a Bachelor’s degree or equivalent experience, plus 3–5 years of relevant work in customer asset information