Data Entry & Customer Service Specialist

Caleffi Hydronic Solutions; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Job summary

Caleffi Hydronic Solutions is seeking a detail‑oriented Customer Service specialist in Milwaukee to handle data entry for customer orders and email confirmations. You will communicate order status and tracking information while assisting with stock checks and warranty returns.

Work closely with Production Planners and Regional Sales Managers to support daily activities and drive process improvements in a collaborative, team environment.

Qualifications

• Associate Degree or equivalent required.
• 3+ years of Customer Service experience required.
• Knowledge of order entry and ERP systems, preferably SAP.
• Excellent verbal and written communication.
• Ability to multitask and maintain attention to detail.
• Basic computer skills including email, spreadsheets, and word processing.

Responsibilities

• Data entry of customer purchase orders and emailing order confirmations to customers.
• Communicate order status and provide tracking information to customers.
• Check stock levels and pricing for customer inquiries.
• Manage customer warranty returns.
• Work with the Production Planner on availability of product and planned ship dates.
• Support the Regional Sales Managers on daily activities.
• Work in a team environment to solve customer issues.
• Contribute to process improvements.

Skills

Customer Service

Communication

Multitasking

Attention to detail

Education

Associate degree or equivalent

Tools

SAP

ERP system

Email

Spreadsheets

Word processing

Job description

• Data entry of customer purchase orders and emailing order confirmations to customers
• Communicate order status and provide tracking information to customers
• Check stock levels and pricing for customer inquiries
• Manage customer warranty returns.
• Work with the Production Planner on availability of product and planned ship dates
• Support the Regional Sales Managers on daily activities
• Work in a team environment to solve customer issues
• Contribute to process improvements

Requirements:

• Associate Degree or equivalent
• 3+ years of Customer Service experience required
• Knowledge of order entry / ERP system, preferably SAP
• Excellent communication skills, both verbal and written
• Ability to multitask and focus on details is critical.
• Basic computer skills, email, spreadsheets, word processing.