Customer Service & Data Entry Specialist MI

Jost; Grand Haven (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

JOST International is seeking a Customer Service & Data Entry Specialist to create positive customer relations, process daily sales orders, and coordinate with inside and outside sales.

You will enter orders into SAP ERP, provide quotes, manage EDI orders, invoicing, and ensure accurate pricing and shipping information.

The role requires attention to detail, 3+ years experience, a business degree, and strong communication in a fast-paced office.

Qualifications

• 3+ years of related experience or equivalent.
• College education in a business field.
• High level of attention to detail and accuracy.
• Ability to learn the SAP ERP system.
• Proficient in Microsoft Office: Excel, Word, Outlook.
• Excellent communication, verbal, written and interpersonal skills.
• Ability to work independently and as part of a team.
• Fast-paced office environment with multitasking across projects.
• Knowledge of company products and processes.

Responsibilities

• Handle customer service via phone and email from initial contact to order receipt.
• Enter orders into the ERP system accurately, verify pricing and quotes for domestic and international customers.
• Notify management of order issues with proactive updates.
• Manage incoming EDI orders and correct errors.
• Invoice in the ERP system, duplicate for customer portals as needed.
• Provide sales quotations per guidelines under Inside Sales Manager guidance.
• Communicate with Inside and Outside Sales teams.
• Coordinate logistics: routings, carriers and related details.
• Forward warranty issues to appropriate management.

Skills

Customer service

Attention to detail

Communication

Time management

Teamwork

Education

Business-related degree

Tools

SAP

Microsoft Office

Excel

Outlook

Word

Job description

CUSTOMER SERVICE & DATA ENTRY SPECIALIST

This role is charged to create and maintain positive customer relations, process daily sales orders and work directly with customers to meet their needs. This position is required to follow JOST’s defined processes for order priority. It is required to perform daily and timely communications to JOST’s inside & outside sales departments as needed.

INTRODUCTION

This position reports to the Inside Sales & Customer Service Manager. It is solely accountable for the fulfillment of all assigned duties and has authority delegated commensurate with assigned responsibilities.

AREAS OF RESPONSIBILITY

• Customer service focused to include phone calls, emails and related from initial contact for order and/or order inquiry to customer’s receipt of product.
• Accurate order entry into the ERP system using established processes verifying part information is accurate, order agrees with pricing schedules and/or quotes for all domestic and international sales to customers and as required for accurate and appropriate shipping lead time, dates for production planning and manufacturing purposes.
• Notifies management timely of order issues providing detailed and proactive information.
• Maintain the flow of incoming EDI orders and correct any and all errors that may occur.
• Accurate invoicing inside of our ERP system for JOST International. Some customers will require this information be duplicated on their portal to help ensure timely payment.
• Provide sales quotations to customers using predefined guidelines, under the direction of the Inside Sales Manager.
• Provides essential communication and feedback to JOST Inside and Outside Sales team staff members.
• Correct logistics as related to sales orders, to include routings, carriers and related.
• Forwards warranty issue communication to appropriate Management staff in timely manner.
• Supports the JOST International Outside Sales Staff.
• Other tasks as assigned by management.

REQUIREMENTS

• Minimum of 3 years of on-the-job experience or equivalent in prior work history.
• Completion of college education in a business related field.
• High level of attention to detail and accuracy.
• Ability to learn the current JOST ERP system (SAP).
• Solid working knowledge in Microsoft Office; Excel, Word and Outlook.
• Excellent communication, verbal, written and interpersonal skills.
• Ability to take direction and work independently but also as part of a highly effective team.
• Capable of working in a fast‑paced office environment with successful multi‑tasking and the ability to handle multiple projects at various stages of completion, successfully and timely.
• Highly dependable, motivated and self‑driven with a high level of attention to detail and accuracy in work.
• Ability to gain knowledge of company products, company quality and safety procedures and the JOST International Basic Processes.

PHYSICAL REQUIREMENTS

• Work is generally performed in office setting.
• While performing duties of this job, the employee is regularly required to sit, see, hear and frequently required to walk; use hands, reach, stoop, bend, twist, stand and occasionally will be required to lift or move objects up to 50 pounds.