Service Manager

ProLift Industrial Equipment; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

ProLift Toyota Material Handling in Indianapolis seeks a Service Manager to lead our Service Department, set expectations, remove obstacles, and coordinate with sales, rent, and parts to ensure efficient repairs. Strong communication and leadership are essential to drive performance across the team.

Candidates should have a High School Diploma or equivalent, 5–7 years of management experience in a mechanical/service environment, and proficiency with Microsoft Word, Outlook, and Excel.

Qualifications

• The ideal candidate will have a High School Diploma or equivalent, five to seven years of management experience, mechanical aptitude and service experience, and display efficiency in Microsoft products such as Word, Outlook, and Excel.
• The Service Manager will communicate with associates, customers and managers, which requires excellent verbal and written communication skills with a particular emphasis on listening skills.
• The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

Responsibilities

• Coordinate service activity with Equipment Sales, Rent, and Parts Department
• Maintain and keep current the service library manuals and bulletins
• Assist sales people in satisfying customers' needs
• Maintain credibility and confidence of customers
• Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management" philosophy

Skills

Management experience

Mechanical aptitude

Service experience

MS Word

MS Outlook

MS Excel

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Company Overview

ProLift Toyota Material Handling is more than a fo rklift distributo r in the Midwest. We are a material handling supply chain and logistics partner that focuses on our customers and takes action on improving our customer's business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Job Summary

The Service Manager position is responsible for managing and overseeing all aspects of our Service Department. This includes providing leadership and setting expectations for team members, removing obstacles to ensure efficient workflow across the service departments, and partnering with other departments to ensure the technicians have needed items for repairs.

General Duties and Responsibilities

• Coordinate service activity with Equipment Sales, Rent, and Parts Department
• Maintain and keep current the service library manuals and bulletins
• Assist sales people in satisfying customers' needs
• Maintain credibility and confidence of customers
• Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management" philosophy

Educational/Job Requirements

The ideal candidate will have a High School Diploma or equivalent, five to seven years of management experience, mechanical aptitude and service experience, and display efficiency in Microsoft products such as Word, Outlook, and Excel. The Service Manager will communicate with associates, customers and managers, which requires excellent verbal and written communication skills with a particular emphasis on listening skills. The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.

EQUAL OPPORTUNITY EMPLOYER