Customer Success Coordinator — Onboarding & Retention

entyre; Boston (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

Entyre Care in Boston, MA is seeking a high-energy Customer Success Specialist who will drive onboarding, engagement, and retention. You will work cross-functionally to streamline workflows, surface insights, and ensure customers get maximum value from our homecare solutions.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and proactively solves problems. You will manage customer data in our CRM, coordinate renewals, and follow up to keep every journey on track,

Qualifications

• Experience in customer success, sales, or operations roles.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with attention to detail.
• Empathetic, proactive problem-solver with customer-first mindset.

Responsibilities

• Proactively follow up with clients daily via phone and email to ensure onboarding steps are completed and engagement is maintained.
• Maintain and update customer information in the CRM system to support internal teams.
• Organize and oversee onboarding, renewals, and follow-up schedules for timely service delivery.
• Manage customer requests and escalations, routing them to the appropriate teams for resolution.

Skills

Customer-centric mindset

Excellent communication

Organizational skills

Problem-solving

Proactive outreach

Empathy and service mindset

Multitasking

Tools

CRM software

Job description

Entyre Care in Boston, MA is seeking a high-energy Customer Success Specialist who will drive onboarding, engagement, and retention. You will work cross-functionally to streamline workflows, surface insights, and ensure customers get maximum value from our homecare solutions.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and proactively solves problems. You will manage customer data in our CRM, coordinate renewals, and follow up to keep every journey on track,