Customer Success Coordinator: Onboarding & Engagement

Market Value Inc.; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Team collaboration and events

Ongoing training in customer relations

Employee recognition initiatives

Job summary

Market Value Inc. is seeking a Customer Success Coordinator to organize daily customer engagement activities, manage inquiries, and coordinate communications across teams. The role emphasizes accuracy in record-keeping and proactive follow-through to support customer satisfaction.

The ideal candidate will be detail-oriented with strong communication and organizational skills, able to balance multiple tasks and adapt in a dynamic customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or coordination preferred but not required.
• Strong verbal and written communication skills essential.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Coordinate daily customer engagement activities and assist with managing customer inquiries.
• Serve as a point of contact for routine customer questions and requests.
• Organize customer information and maintain accurate records of relevant interactions.
• Assist with onboarding activities and introductory guidance for customers.
• Maintain familiarity with company products, services, and customer procedures.

Skills

Strong communication

Organizational skills

Customer coordination

Problem solving

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

MS Office

Email

Job description

Market Value Inc. is seeking a Customer Success Coordinator to organize daily customer engagement activities, manage inquiries, and coordinate communications across teams. The role emphasizes accuracy in record-keeping and proactive follow-through to support customer satisfaction.

The ideal candidate will be detail-oriented with strong communication and organizational skills, able to balance multiple tasks and adapt in a dynamic customer-focused environment.