Client Success Coordinator - Fast-Paced Logistics Support

RDTX Transportation; New Jersey; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401K

Advancement Potential

Fun and energetic work environment

Job summary

Roadtex Transportation is seeking an Account Coordinator to support the daily operations of transactional clients, ensuring accurate data entry, timely pickups and deliveries, and proactive issue resolution. You will collaborate with internal and external partners to exceed customer expectations every day.

You will follow department SOPs, manage client profiles, and help drive smooth logistics workflows. The role offers a competitive compensation package and a comprehensive benefits program

Qualifications

• Requires a high school diploma; 2-year college or vocational degree preferred.
• 1+ years' experience in customer service or logistics.
• Proven ability to handle multiple tasks and solve problems while assisting customers.
• Intermediate skills with Microsoft Office, Outlook, Word and Excel; follow SOPs with minimal supervision.
• Clear, concise written and verbal communication to assist customers and internal teams.
• Enjoy working in a fast-paced team environment and collaborating with others.

Responsibilities

• Directly support a book of transactional accounts and execute tasks that drive operational success.
• Provide operational support by prioritizing standard duties and ad hoc requests.
• Manage entry of pickup and delivery requests for client shipments.
• Assist in resolving Accounts Receivable and Accounts Payable issues.
• Work with Account Executives to deliver world-class customer service.
• Proactively communicate issues to the team and maintain account relationships.
• Gain competency with Roadtex/Echo's technology to improve efficiency.

Skills

Customer service

Logistics

Communication

Teamwork

Problem solving

Time management

Education

High school diploma

2-year college or vocational degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Roadtex Transportation is seeking an Account Coordinator to support the daily operations of transactional clients, ensuring accurate data entry, timely pickups and deliveries, and proactive issue resolution. You will collaborate with internal and external partners to exceed customer expectations every day.

You will follow department SOPs, manage client profiles, and help drive smooth logistics workflows. The role offers a competitive compensation package and a comprehensive benefits program