Customer Success Coordinator - Growth, Training & Benefits

Rollins, Inc.; North Pembroke (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Training program

Smartphone provided

Growth opportunities

Awards & recognition

Job summary

Waltham Pest Services is seeking a Customer Service Representative to be based onsite at our Pembroke, MA location. You will coordinate service schedules, respond to inquiries, and support the field team to ensure excellent customer experiences.

Qualified candidates will have a high school diploma (Associates preferred), strong communication skills, and proficiency with MS Office. The role offers competitive pay and opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent; Associates strongly preferred.
• Strong organizational skills, attention to detail and ability to multitask.
• Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills.
• Knowledge of MS Word, Excel, and Outlook.
• Knowledge of customer service principles and best practices.

Responsibilities

• Coordinate schedules between customers and service technicians.
• Resolve customer issues and concerns and respond to inquiries.
• Communicate with the field to ensure service delivery.
• Create and maintain detailed records in customer service software.
• Follow up with customers and provide timely updates.

Skills

Customer service

Communication

Multitasking

MS Office

Education

High school diploma

Associates preferred

Tools

Outlook

Word

Excel

Job description

Waltham Pest Services is seeking a Customer Service Representative to be based onsite at our Pembroke, MA location. You will coordinate service schedules, respond to inquiries, and support the field team to ensure excellent customer experiences.

Qualified candidates will have a high school diploma (Associates preferred), strong communication skills, and proficiency with MS Office. The role offers competitive pay and opportunities for growth within a supportive team.