Customer Success Coordinator — Cross-Functional Impact

Hitachi, Ltd.; Jefferson City (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Hitachi Energy in Jefferson City, Missouri, seeks a Customer Success Coordinator to manage the customer journey from order acceptance to shipment, warranty support, and after-market services. You will liaise with Engineering, Operations, Quality, Supply Chain, and Production Planning to ensure quality, accuracy, and timeliness in service delivery.

You will champion customer satisfaction, support business growth, and identify opportunities for continuous improvement while ensuring compliance with

Qualifications

• Bachelor's degree in Business/Engineering or related field.
• Authorized to work in the United States without sponsorship.
• Ability to work onsite in Jefferson City, Missouri.
• MS Office experience; SAP is a plus.
• Understanding of general accounting principles.

Responsibilities

• Process customer orders and support the clean order initiative.
• Coordinate with Engineering to ensure timely drawing package delivery.
• Manage change orders and maintain cross-department communication.
• Build strong customer relationships as the trusted contact.
• Support revenue goals by reducing shipment holds and proactive order management.
• Handle return authorizations, concessions, milestone billing, and invoice follow-up.
• Communicate shipment schedules and resolve potential delays.
• Drive continuous improvement through lean initiatives.

Skills

Communication

Problem-solving

Project coordination

Organizational skills

Education

Bachelor's degree in Business/Engineering

Tools

MS Office

SAP

Job description

Hitachi Energy in Jefferson City, Missouri, seeks a Customer Success Coordinator to manage the customer journey from order acceptance to shipment, warranty support, and after-market services. You will liaise with Engineering, Operations, Quality, Supply Chain, and Production Planning to ensure quality, accuracy, and timeliness in service delivery.

You will champion customer satisfaction, support business growth, and identify opportunities for continuous improvement while ensuring compliance with