Customer Success Representative

Hitachi, Ltd.; Jefferson City (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Hitachi Energy in Jefferson City, Missouri, seeks a Customer Success Coordinator to manage the customer journey from order acceptance to shipment, warranty support, and after-market services. You will liaise with Engineering, Operations, Quality, Supply Chain, and Production Planning to ensure quality, accuracy, and timeliness in service delivery.

You will champion customer satisfaction, support business growth, and identify opportunities for continuous improvement while ensuring compliance with

Qualifications

• Bachelor's degree in Business/Engineering or related field.
• Authorized to work in the United States without sponsorship.
• Ability to work onsite in Jefferson City, Missouri.
• MS Office experience; SAP is a plus.
• Understanding of general accounting principles.

Responsibilities

• Process customer orders and support the clean order initiative.
• Coordinate with Engineering to ensure timely drawing package delivery.
• Manage change orders and maintain cross-department communication.
• Build strong customer relationships as the trusted contact.
• Support revenue goals by reducing shipment holds and proactive order management.
• Handle return authorizations, concessions, milestone billing, and invoice follow-up.
• Communicate shipment schedules and resolve potential delays.
• Drive continuous improvement through lean initiatives.

Skills

Communication

Problem-solving

Project coordination

Organizational skills

Education

Bachelor's degree in Business/Engineering

Tools

MS Office

SAP

Job description

Job Description

Are you passionate about creating exceptional customer experiences and building strong relationships? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, Missouri, and become a key connection between our customers and our operations team. In this role, you'll manage the customer journey from order acceptance through shipment, warranty support, and after-market services, helping ensure a seamless experience every step of the way.

You will work closely with cross-functional teams including Engineering, Operations, Quality, Supply Chain, and Production Planning to deliver solutions that meet customer expectations for quality, accuracy, and timeliness. As the voice of the customer, you'll play an important role in driving customer satisfaction, supporting business growth, and identifying opportunities for continuous improvement.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

This is an exciting opportunity for a customer-focused professional who enjoys problem-solving, collaboration, and making a measurable impact. If you thrive in a fast-paced environment and are motivated by delivering excellence, we invite you to join a team committed to innovation, operational excellence, and world-class service.

How You'll Make an Impact

• Process customer orders and support the clean order initiative.
• Coordinate with Engineering to ensure accurate and timely drawing package delivery.
• Manage change orders and maintain effective communication across multiple departments.
• Build strong customer relationships while serving as a trusted point of contact.
• Support revenue goals by reducing shipment holds and proactively managing orders.
• Handle return authorizations, customer concessions, milestone billing, and invoice follow-up activities.
• Communicate shipment schedules and resolve potential delays before they impact customers.
• Drive continuous improvement initiatives through lean methodologies and process enhancements.

Your Background

• Bachelor's degree in Business, Engineering, or a related field, or equivalent professional experience.
• Authorization to work in the United States without current or future sponsorship requirements.
• Ability to work onsite in Jefferson City, Missouri.
• Experience using Microsoft Office applications; SAP experience is a plus.
• Understanding of general accounting principles and business processes.
• Strong organizational, problem-solving, communication, and project coordination skills.

More About Us

• At Hitachi Energy, you'll join a global technology leader committed to advancing a sustainable energy future through innovation and collaboration.
• We invest in professional growth through training, mentorship, and career development opportunities across our global organization.
• Our inclusive culture values diverse perspectives, teamwork, and the opportunity for every employee to make a meaningful impact.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.