Customer Success Coordinator

Elefante Revenue Operations; Nebraska; On-site; USD 45,000 - 60,000; Full time

Job summary

Elefante Revenue Operations seeks a Customer Success & Experience Coordinator in Nebraska to facilitate onboarding for new clients and ensure they derive value from the platform. This role involves managing relationships with school and district leaders, enhancing customer experiences through effective communication, and leveraging data insights to drive continuous improvement. Ideal candidates will show a passion for education and possess strong customer service skills, ready to impact the school's success positively.

Qualifications

• Experience in managing relationships with clients or customers.
• Strong communication skills to guide and support users.
• Ability to analyze data for providing meaningful insights.

Responsibilities

• Onboard new customers to the Alpaca platform.
• Help clients understand their data and provide support.
• Share customer wins through testimonials to showcase impact.
• Continuously look for ways to improve customer experience.

Skills

Customer relationship management

Data analysis

Onboarding experience

Communication skills

Job description

getalpaca.com/careers About Alpaca Alpaca is an Omaha-based EdTech company on a mission to help school districts listen, learn, and lead with confidence. We’ve grown organically — school by school, district by district — through word of mouth and great products. Now we’re ready to scale, and we’re expanding our sales team to accelerate that growth. We’re still small enough that you’ll have real impact and real visibility, but established enough that you’ll have a foundation to build on. Customer Success & Experience Coordinator This role focuses on onboarding new Alpaca customers to our platform, supporting their success with our products, and helping leaders build stronger, more connected school cultures with our products and services. This role partners closely with districts using Alpaca Pulse and Alpaca Packs to ensure they feel supported, successful, and excited about the work. You’ll manage relationships with school and district leaders, guiding them through onboarding, helping them understand their data, and providing practical next steps they can use right away. You’ll regularly check in with customers, respond to needs, and help them get the most out of their experience. You’ll help tell the story of our impact by highlighting customer wins, sharing testimonials, and turning feedback and data into clear, meaningful insights. You’ll always be thinking about how to make things better, whether that’s improving a resource, streamlining a process, or creating new ways to support educators. At the core of your work is building strong relationships, bringing creative ideas to life, and helping schools create environments where staff feel valued, supported, and connected. Customer Success Coordinator Job Description