Clinician Growth Partner for Practice Success

Alpaca Health; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Alpaca Health is a startup focused on enabling autism care practices to launch, run, and grow independent clinics through an AI-powered EHR and network support. We seek a Customer Success Manager to help providers grow sustainable, high-quality, revenue-generating practices.

You will partner with clinicians and practice owners to strengthen operations, reduce time-to-intake, and deliver better outcomes for families.

Responsibilities

• Build trusted relationships with clinicians and practice owners.
• Diagnose practice challenges and develop actionable growth plans.
• Track performance metrics and ensure providers are progressing toward goals.
• Share best practices across the network to improve clinical and business outcomes.
• Help providers use Alpaca’s tools effectively to run their practice.
• Surface workflow issues and collaborate with Product and Operations to improve systems.
• Translate real-world provider feedback into scalable playbooks and process improvements.
• Measure success through provider growth, retention, and revenue performance.
• Prioritize high-impact work rather than routine check-ins or reactive support.
• Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.
• Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing.
• Support providers in hiring, staffing planning, and scaling their services responsibly.

Job description

Alpaca Health is a startup focused on enabling autism care practices to launch, run, and grow independent clinics through an AI-powered EHR and network support. We seek a Customer Success Manager to help providers grow sustainable, high-quality, revenue-generating practices.

You will partner with clinicians and practice owners to strengthen operations, reduce time-to-intake, and deliver better outcomes for families.