Customer Success Consultant

Harris; Pennsylvania; On-site; Confidential; Full time

Benefits offered by this job

Competitive salary + commission

Medical/dental/vision coverage fromDay

401K matching

Job summary

Harris is seeking an experienced Sales & Growth professional to accelerate revenue in the United States, focusing on EdTech SaaS solutions. You will drive new business, manage relationships, and contribute to product evolution through cross-functional collaboration.

Ideal candidates have 3–5 years of EdTech SaaS sales or customer success experience, fluency in consultative selling, and a track record of growing accounts.

Qualifications

• 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• Bachelor’s degree or equivalent experience required.
• Strong consultative selling and relationship-building capabilities.

Responsibilities

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Skills

Consultative selling

Relationship management

Educator training

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

MS Office

Job description

Key Responsibilities

Sales & Growth

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

What We’re Looking For

• Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.

Skills:

• Strong consultative selling and solution-based approach.
• Expertise in relationship management and account growth strategies.
• Ability to deliver training and communicate effectively with educators and leaders.
• Proficiency in Salesforce CRM and Microsoft Office Suite.

Traits:

• Entrepreneurial mindset, results-driven, and highly persistent.
• Growth-oriented with strong analytical and problem-solving skills.

Education: Bachelor’s degree or equivalent experience.

What We Offer

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.